Zipline

1 month ago

Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Own a portfolio of Zipline customers as their primary point of contact—driving onboarding, adoption, renewals, and expansion. You’ll build strong relationships with executive sponsors and operational stakeholders, act as the voice of the customer internally, and coordinate with Implementation, Support, and Product to ensure lasting value. Use customer goals, usage, and performance metrics to quantify ROI, reduce churn risk, and identify growth opportunities.

Location: Italy

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Support and lead onboarding of new customers to ensure successful Zipline launch.
•Serve as the primary point of contact and the voice of the customer within Zipline.
•Build relationships across customer organizations, including executive sponsors and operational stakeholders.
•Own customer health, renewal readiness, churn-risk identification, and mitigation.
•Use usage data and performance metrics to drive adoption, quantify ROI, and identify expansion opportunities.

Pay and Benefits

Salary: EUR 41,593 - 50,836 annually

Equity and Bonus:Equity

Perks:EquityHealth InsuranceDentalVisionLearning Budget

Key Requirements

•4+ years managing customer accounts in a B2B SaaS environment, including ownership of renewals and expansion opportunities.
•Retail experience preferred, particularly in store operations or headquarters environments.
•Bilingual: Italian/English preferred (Spanish, French, or German a plus).
•Exceptional communication and writing skills to influence stakeholders and translate complex concepts clearly.
•Experience supporting customer onboarding and familiarity with implementation processes such as SSO, hierarchy/user setup, training, and launch planning.

Experience:4+ yearsB2B SaaSCustomer successRenewals

Skills:CommunicationRelationship-buildingStakeholder managementAnalytical thinkingProject management

Languages:ItalianEnglishSpanishFrenchGerman

Company Brief

Zipline

Provides talent acquisition software and recruiting workflow tools for hiring teams. The platform appears focused on helping organizations source, track, and manage candidates more efficiently.

Industry: HR Tech

Website

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Zipline

1 month ago

Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Italy

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Support and lead onboarding of new customers to ensure successful Zipline launch.
•Serve as the primary point of contact and the voice of the customer within Zipline.
•Build relationships across customer organizations, including executive sponsors and operational stakeholders.
•Own customer health, renewal readiness, churn-risk identification, and mitigation.
•Use usage data and performance metrics to drive adoption, quantify ROI, and identify expansion opportunities.

Pay and Benefits

Salary: EUR 41,593 - 50,836 annually

Equity and Bonus:Equity

Perks:EquityHealth InsuranceDentalVisionLearning Budget

Key Requirements

•4+ years managing customer accounts in a B2B SaaS environment, including ownership of renewals and expansion opportunities.
•Retail experience preferred, particularly in store operations or headquarters environments.
•Bilingual: Italian/English preferred (Spanish, French, or German a plus).
•Exceptional communication and writing skills to influence stakeholders and translate complex concepts clearly.
•Experience supporting customer onboarding and familiarity with implementation processes such as SSO, hierarchy/user setup, training, and launch planning.

Experience:4+ yearsB2B SaaSCustomer successRenewals

Skills:CommunicationRelationship-buildingStakeholder managementAnalytical thinkingProject management

Languages:ItalianEnglishSpanishFrenchGerman

Company Brief

Zipline

Provides talent acquisition software and recruiting workflow tools for hiring teams. The platform appears focused on helping organizations source, track, and manage candidates more efficiently.

Industry: HR Tech

Website