Developer Support Engineer (Berlin)

Kombo
Berlin
Workplace: OnsiteFull timeEUR 70,000 - 90,000 annuallyFunction: Software EngineeringSkills: ["Communication","Troubleshooting","Debugging","Collaboration","Documentation"]

Provide exceptional technical assistance to customers integrating HRIS, ATS, and payroll systems through a unified API. Debug complex integration and data-sync issues, including authentication flows (OAuth, API keys) and provider-specific edge cases. Guide customer engineers via Slack/email and occasional calls, collaborate with Product & Engineering to escalate bugs, and build and maintain docs, tooling, and automation to scale support capabilities.

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FursaFursa
Kombo
Kombo
9 months ago

Developer Support Engineer (Berlin)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide exceptional technical assistance to customers integrating HRIS, ATS, and payroll systems through a unified API. Debug complex integration and data-sync issues, including authentication flows (OAuth, API keys) and provider-specific edge cases. Guide customer engineers via Slack/email and occasional calls, collaborate with Product & Engineering to escalate bugs, and build and maintain docs, tooling, and automation to scale support capabilities.
Location: Berlin
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Troubleshoot and debug API integrations, data-sync issues, and authentication flows (OAuth, API keys), including provider-specific edge cases.
  • •Assist customer engineers via Slack, email, and occasional video calls with clear, concise, technical guidance.
  • •Collaborate with Product & Engineering to escalate bugs, relay feedback, and help shape fix priorities.
  • •Create and maintain internal/external documentation and guides based on recurring issues.
  • •Improve support scalability by building tooling, automation, and reporting, and implementing smaller features when appropriate.

Pay and Benefits

Salary: EUR 70,000 - 90,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Strong technical background with experience debugging APIs and integrations across data-sync and auth flows.
  • •Clear communication skills to explain technical concepts to both engineers and non-engineers.
  • •Empathy and patience when helping others solve problems.
  • •Comfort working autonomously and taking initiative on support process improvements.
  • •Prior technical support experience is a plus, but not required.
Skills:CommunicationTroubleshootingDebuggingCollaborationDocumentation
Tech Stack:APIsRESTSOAPOAuthNode.jsTypeScriptSQLGCPHRISATSPayroll

Eligibility

Nationality:US National

Company Brief

Kombo
Kombo is a developer-focused platform that streamlines building and deploying modern web applications by providing APIs, integrations, and tooling for faster prototyping, collaboration, and production-ready delivery.
Industry: Developer Tools
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