Process Support Engineer IV

Applied Materials
United States
Workplace: OnsiteFull timeUSD 128,000 - 176,000Function: Communications, PR & CommunityExperience: 7+ yearsEducation: bachelorsSkills: ["Troubleshooting","Root cause analysis","Data analysis","Problem-solving","Customer support"]

Provide high-visibility customer support for semiconductor manufacturing equipment across the product lifecycle, including on-site installations, system diagnoses, and troubleshooting complex process engineering issues. Partner with customers and R&D to develop leading-edge process workflows, design hypothesis experiments and DOEs, and analyze statistical results to compile actionable reports. Serve as liaison between customers and the business unit, optimizing tool performance and ensuring operational quality.

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FursaFursa
Applied Materials
Applied Materials
1 month ago

Process Support Engineer IV

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Provide high-visibility customer support for semiconductor manufacturing equipment across the product lifecycle, including on-site installations, system diagnoses, and troubleshooting complex process engineering issues. Partner with customers and R&D to develop leading-edge process workflows, design hypothesis experiments and DOEs, and analyze statistical results to compile actionable reports. Serve as liaison between customers and the business unit, optimizing tool performance and ensuring operational quality.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Serve as liaison between the customer and the business unit for assigned projects, clarifying customer issues and delivering applicable solutions.
  • •Optimize tool performance to meet customer process and integration requirements when needed.
  • •Check and approve operational quality of system equipment and instruct customers on operation and maintenance.
  • •Provide on-site installation support and oversee diagnoses, troubleshooting, service, and repair of complex equipment and systems.
  • •Develop and support advanced process engineering experiments, including hypothesis experiments and DOEs, and analyze results to compile conclusions.
Travel: Medium travel

Pay and Benefits

Salary: USD 128,000 - 176,000
Equity and Bonus:Equity

Key Requirements

  • •Minimum 7 years in semiconductor capital equipment or a similar high-tech industry.
  • •5+ years of experience in applications or process engineering (preferred).
  • •Bachelor’s degree in a STEM field.
  • •Knowledge of 3 or more processes across 1 or more semiconductor process technologies.
  • •Ability to troubleshoot complex process engineering and customer product issues.
Experience:7+ yearsSemiconductor capital equipmentHigh-tech
Education:Bachelor's
Skills:TroubleshootingRoot cause analysisData analysisProblem-solvingCustomer support
Tech Stack:Chemical Vapor DepositionAtomic Layer DepositionPlasma Reactive Ion EtchPhysical Vapor DepositionAnnealImplantStatisticsDesign of experiments (DOEs)Hypothesis experiments

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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