NTT

6 days ago

Helpdesk Senior Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Provide general L1 support for hardware and MS Office, and deliver advanced technical support for internal applications and developments. Handle technical support calls, answer and escalate issues to the right support groups, and support requests generated through email. Diagnose problems, investigate root causes, recommend solutions, and document troubleshooting steps and detailed customer incident and request information.

Location: Guadalajara

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide general L1 support for hardware and MS Office packages.
•Provide advanced technical support for in-house applications and developments.
•Answer technical support calls, providing support and escalating to other support groups.
•Provide support based on email-generated requests or reports.
•Document troubleshooting steps and detailed customer incident and request descriptions, applying diagnostics to identify issues, investigate causes, and recommend solutions.

Key Requirements

•Provide general L1 support for hardware and MS Office packages.
•Deliver advanced technical support for in-house applications and developments.
•Answer technical support calls and route/escalate issues to other support groups as needed.
•Support and respond to requests generated through email generated requests or reports.
•Use diagnostic techniques to identify problems, investigate causes, and recommend corrective solutions.

Skills:Technical troubleshootingDocumentationCustomer supportProblem-solvingCommunication

Tech Stack:MS Office

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT