Enterprise Customer Success Manager - Denver

DataDog
Denver
Workplace: HybridFull timeUSD 102,000 - 110,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Customer-centricity","Relationship management","Cross-functional collaboration","Communication","Attention to detail"]

Drive customer outcomes for Datadog’s largest enterprise accounts by strengthening executive relationships, improving product attachment, and translating customer goals into clear value narratives. Lead QBRs and strategic reviews, analyze adoption and usage trends to quantify impact, and deliver adoption/monetization recommendations. Collaborate with cross-functional internal teams to ensure consistent onboarding, value delivery, and messaging within a hybrid workplace.

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DataDog
DataDog
4 days ago

Enterprise Customer Success Manager - Denver

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Job Summary

Drive customer outcomes for Datadog’s largest enterprise accounts by strengthening executive relationships, improving product attachment, and translating customer goals into clear value narratives. Lead QBRs and strategic reviews, analyze adoption and usage trends to quantify impact, and deliver adoption/monetization recommendations. Collaborate with cross-functional internal teams to ensure consistent onboarding, value delivery, and messaging within a hybrid workplace.
Location: Denver
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as a strategic partner to customers by coordinating cross-functional teams and translating goals into a deliverable value narrative.
  • •Build and maintain executive relationships and deliver outcome-driven value stories across technical use cases and business results.
  • •Lead QBRs and strategic reviews to demonstrate impact, align priorities, and define next-step initiatives.
  • •Analyze adoption and usage trends to quantify value, identify gaps, and drive commercially grounded recommendations.
  • •Own and project manage onboarding for new customers while collaborating with internal teams to ensure consistent value delivery and messaging.
Travel: Low travel

Pay and Benefits

Salary: USD 102,000 - 110,000 annually
Perks:Health InsuranceDental401kParental LeavePaid LeaveGym MembershipRsusEquity

Key Requirements

  • •3+ years in a Customer Success or Account Management role focused on customer outcomes.
  • •Manage a wide portfolio of enterprise corporate accounts.
  • •Experience working with Fortune 1000 companies and global brands across industries.
  • •Fluency in written and spoken English and strong communication with attention to detail.
  • •Experience in the B2B tech space or with SaaS companies; willing to travel as needed for customer engagements.
Experience:SaaSB2B techFortune 1000Observability
Skills:Customer-centricityRelationship managementCross-functional collaborationCommunicationAttention to detail
Languages:English
Tech Stack:AI tools

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn