Vercel

6 days ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Own the post-sales technical relationship for a portfolio of up to three strategic enterprise accounts, acting as the persistent technical point of contact and customer escalation path. Lead post-incident triage and drive remediation roadmaps, while providing proactive architectural guidance, cost optimization, and risk identification. Orchestrate broader Vercel engagements and translate customer technical needs into action across Product, Engineering, and Support, with annual renewal accountability.

Location: London, Berlin

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Own the post-sales technical relationship for up to three strategic enterprise accounts, acting as the named technical owner through formal handover and for the life of the engagement.
•Lead post-incident pattern ownership and technical triage, including driving post-mortems, identifying architectural root cause, and owning the remediation roadmap.
•Drive proactive technical strategy, cost optimization, and architectural guidance through ongoing reviews, risk mapping, readiness assessments, and translating Vercel product evolution into customer opportunities.
•Scope and orchestrate broader Vercel engagements on accounts by coordinating handoffs to Forward Deployed Engineers and Professional Services, tracking outcomes, and integrating results into the customer roadmap.
•Operate as the customer’s voice inside Vercel by translating technical needs into signals for Product, Engineering, and Support and holding internal teams to customer commitments.

Travel: Medium travel

Key Requirements

•5+ years in customer-facing technical roles at a platform, infrastructure, or developer tools company, including Technical Account Management, Solutions Architecture, Developer Success Engineering, Customer Support Engineering, Field Engineering, or hands-on technical consulting.
•Deep production experience with Next.js and the Vercel platform, including fluency in App Router internals, ISR and caching strategies, Fluid Compute, the AI SDK, and Vercel cost-optimization patterns.
•Proven ability to drive complex technical outcomes across Engineering, Product, and Support without formal authority.
•Strong written communication for executive and incident contexts, including incident summaries, executive readouts, and post-mortems.
•Comfort working as a peer to senior technical leadership and making recommendations even when they’re unpopular.

Skills:Written communicationCross-functional collaborationStakeholder managementIncident managementProactive problem-solving

Languages:English

Tech Stack:Next.jsVercel platformApp RouterISRCachingFluid ComputeAI SDKVercel AI SDKMCP serversFinOpsCloud cost optimization

Company Brief

Vercel

Provides a frontend cloud platform and developer tools (including Next.js and v0) that simplify building, deploying, and scaling web and AI-native applications for developers and enterprises.

Industry: Cloud Computing

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series F

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Vercel

6 days ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: London, Berlin

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Own the post-sales technical relationship for up to three strategic enterprise accounts, acting as the named technical owner through formal handover and for the life of the engagement.
•Lead post-incident pattern ownership and technical triage, including driving post-mortems, identifying architectural root cause, and owning the remediation roadmap.
•Drive proactive technical strategy, cost optimization, and architectural guidance through ongoing reviews, risk mapping, readiness assessments, and translating Vercel product evolution into customer opportunities.
•Scope and orchestrate broader Vercel engagements on accounts by coordinating handoffs to Forward Deployed Engineers and Professional Services, tracking outcomes, and integrating results into the customer roadmap.
•Operate as the customer’s voice inside Vercel by translating technical needs into signals for Product, Engineering, and Support and holding internal teams to customer commitments.

Travel: Medium travel

Key Requirements

•5+ years in customer-facing technical roles at a platform, infrastructure, or developer tools company, including Technical Account Management, Solutions Architecture, Developer Success Engineering, Customer Support Engineering, Field Engineering, or hands-on technical consulting.
•Deep production experience with Next.js and the Vercel platform, including fluency in App Router internals, ISR and caching strategies, Fluid Compute, the AI SDK, and Vercel cost-optimization patterns.
•Proven ability to drive complex technical outcomes across Engineering, Product, and Support without formal authority.
•Strong written communication for executive and incident contexts, including incident summaries, executive readouts, and post-mortems.
•Comfort working as a peer to senior technical leadership and making recommendations even when they’re unpopular.

Skills:Written communicationCross-functional collaborationStakeholder managementIncident managementProactive problem-solving

Languages:English

Tech Stack:Next.jsVercel platformApp RouterISRCachingFluid ComputeAI SDKVercel AI SDKMCP serversFinOpsCloud cost optimization

Company Brief

Vercel

Provides a frontend cloud platform and developer tools (including Next.js and v0) that simplify building, deploying, and scaling web and AI-native applications for developers and enterprises.

Industry: Cloud Computing

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series F

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.1

Website LinkedIn Glassdoor