Field Service Team Manager

Alfalaval
Kaohsiung
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 3+ yearsEducation: bachelorsSkills: ["Result driven leadership","Work under pressure","Open communication","Strategic perspective"]

Lead a team of service engineers to maintain operational capability while balancing customer, business, and team needs. Build a strong QHSE culture and manage resources and manpower to support service strategies. Track FSE utilization and P3F results, identify training needs and update competence skills matrices, and drive continuous efficiency improvements. Also support proactive service sales through lead generation and ensure jobs are executed with strong internal and external customer relationships.

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Alfalaval
Alfalaval
1 day ago

Field Service Team Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead a team of service engineers to maintain operational capability while balancing customer, business, and team needs. Build a strong QHSE culture and manage resources and manpower to support service strategies. Track FSE utilization and P3F results, identify training needs and update competence skills matrices, and drive continuous efficiency improvements. Also support proactive service sales through lead generation and ensure jobs are executed with strong internal and external customer relationships.
Location: Kaohsiung
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Manager level

Key Responsibilities

  • •Provide focused leadership to a team of service engineers to maintain operational capability.
  • •Secure a strong QHSE culture and manage/develop capabilities needed for overall service strategies.
  • •Identify training needs and manage FSE competence improvement and skills matrix updates.
  • •Ensure availability of resources and manpower and monitor FSE utilization and P3F results against targets.
  • •Support proactive service sales lead generation and ensure jobs are executed according to customer relationships internally and externally.

Key Requirements

  • •Degree of Electrical & Mechanical Engineering or Chemical Engineering (or equivalent experience).
  • •More than 3 years of experience in a management role with service experience.
  • •Fluent English for reading, writing, and oral communication.
  • •Experience with improvement tools such as 5S, plus project work experience.
  • •Be able to work under pressure and bring a result-driven leadership mindset.
Experience:3+ yearsService experienceProcess improvement
Education:Bachelor's in Electrical & Mechanical Engineering or Chemical Engineering
Skills:Result driven leadershipWork under pressureOpen communicationStrategic perspective
Languages:English
Tech Stack:5S

Company Brief

Alfalaval
Designs and manufactures heat transfer, separation and fluid handling equipment and systems for industries including energy, food, water, marine and wastewater to improve productivity, energy efficiency and environmental performance.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Lund, Sweden
Founded: 1883
WebsiteLinkedIn