Key Account Manager

Affirm
Canada
Workplace: RemoteFull timeUSD 140,000 - 215,000 annuallyFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Customer relationship management","Cross-functional collaboration","Communication","Analytical thinking","Negotiation"]

Own and grow Affirm’s largest Canadian merchant relationships, driving long-term strategy across multiple business units. Build sophisticated multi-year account plans and roadmaps spanning product integrations, co-marketing, and go-to-market expansions. Lead complex negotiations covering contracts, pricing, renewals, and growth opportunities. Partner across Product, Technical, Credit, Analytics, Marketing, Risk, and more to deliver KPIs while monitoring customer health for satisfaction and retention.

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Affirm
Affirm
2 months ago

Key Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Closed
Reposted: similar role first listed 8 months ago

Job Summary

Own and grow Affirm’s largest Canadian merchant relationships, driving long-term strategy across multiple business units. Build sophisticated multi-year account plans and roadmaps spanning product integrations, co-marketing, and go-to-market expansions. Lead complex negotiations covering contracts, pricing, renewals, and growth opportunities. Partner across Product, Technical, Credit, Analytics, Marketing, Risk, and more to deliver KPIs while monitoring customer health for satisfaction and retention.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Own and lead Affirm’s largest Canadian partner relationships to drive growth and long-term strategy.
  • •Define strategic vision for each relationship and align joint priorities with Affirm goals.
  • •Develop multi-year account plans and growth roadmaps across integrations, co-marketing, and go-to-market expansions.
  • •Lead complex commercial negotiations across contracts, pricing, renewals, and expansion opportunities.
  • •Analyze partner performance and coordinate cross-functional execution to deliver partner initiatives and KPI targets.

Pay and Benefits

Salary: USD 140,000 - 215,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionEquityPaid Leave

Key Requirements

  • •7+ years of B2B client-facing experience, preferably in a tech or fintech environment.
  • •Strong customer relationship management skills to lead and grow complex strategic partnerships at the executive level.
  • •Experience driving cross-functional, multi-stakeholder initiatives with high attention to detail.
  • •Strong written and verbal communication, including presenting and influencing executive audiences.
  • •Proven ability to structure, negotiate, and close large-scale commercial contracts.
Experience:7+ yearsFintechB2BSaaSE-commerce
Skills:Customer relationship managementCross-functional collaborationCommunicationAnalytical thinkingNegotiation
Languages:English
Tech Stack:SalesforceAIBI

Company Brief

Affirm
Provides point-of-sale lending and buy-now-pay-later (BNPL) solutions for consumers and merchants, enabling installment payments, consumer financing, and embedded financial services through APIs and partnerships with retailers and platforms.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn