Citizens Teller

Citizens Bank
United States
Workplace: OnsiteFull timeUSD 20.67 - 25.48 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Listening","Communication","Problem-solving","Customer service","Multitasking"]

Greet customers at the branch, help them complete simple transactions using ATMs and mobile app tools, and provide personalized guidance based on Citizens products. You’ll follow financial policies, including accurate cash handling and compliance with state and local laws, while listening to customers, identifying needs, and referring them to bankers for next steps. This role supports long-term customer relationships and requires working branch hours, including weekends and evenings.

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Citizens Bank
Citizens Bank
2 days ago

Citizens Teller

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Greet customers at the branch, help them complete simple transactions using ATMs and mobile app tools, and provide personalized guidance based on Citizens products. You’ll follow financial policies, including accurate cash handling and compliance with state and local laws, while listening to customers, identifying needs, and referring them to bankers for next steps. This role supports long-term customer relationships and requires working branch hours, including weekends and evenings.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Greet customers in the lobby and assist with simple transactions using ATMs and the mobile app.
  • •Provide personalized advice and solutions, educating customers on Citizens products and benefits.
  • •Follow cash-handling procedures and all applicable financial policies, state, and local laws and regulations.
  • •Respond to customer questions and concerns, and connect customers with bankers for next steps.
  • •Work branch hours, including weekends and evenings, to support customer needs.

Pay and Benefits

Salary: USD 20.67 - 25.48 hourly
Perks:Health InsuranceDentalVision401kTuition AssistancePaid Leave

Key Requirements

  • •High school degree or GED.
  • •6+ months experience processing transactions (cash and/or digital payments).
  • •1+ year demonstrated customer experience recommending and referring products and services.
  • •Strong listening and communication skills, with the ability to ask questions and identify needs.
  • •Ability to problem-solve and provide solutions while delivering customer-centric service.
Education:High School
Skills:ListeningCommunicationProblem-solvingCustomer serviceMultitasking
Languages:US
Tech Stack:Mobile appATMsDigital technology

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website