General Dynamics

1 day ago

IT Support Specialist - TS/SCI with Polygraph

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Provide mission IT help desk support for secure and unsecure network environments, including Tier 1 and Tier 2 troubleshooting. Resolve critical incidents through remote desktop support, manage and document issues in an enterprise ticketing system, and deploy/test hardware and software. Support VTC services (Microsoft Teams, WebEx, Skype), assist with desktop and peripheral operations (printers, UPS), and coordinate with service providers while delivering strong customer service and technical communication.

Location: Vienna

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide IT support/help desk services, including remote desktop support and Tier 1/Tier 2 troubleshooting.
•Troubleshoot critical IT-related issues and resolve incident tickets efficiently.
•Deploy and test hardware and software, including desktop systems, peripherals, and COTS/GOTS applications.
•Support VTC operations using Microsoft Teams, WebEx, and Skype for mission connectivity.
•Document and track incidents using an enterprise ticketing system and coordinate with service providers.

Travel: Low travel

Pay and Benefits

Salary: USD 106,275 - 143,782 annually

Perks:401kHealth InsuranceDentalVision

Key Requirements

•Hold TS/SCI clearance with polygraph (and be able to support requirements as stated in the posting).
•Provide Tier 1 and Tier 2 IT support for mission IT systems and networks on secure and unsecure fabrics.
•Troubleshoot Tier 2 technical issues and deliver remote desktop support to resolve critical IT issues.
•Deploy and test hardware and software, including desktops, printers, and uninterrupted power supply (UPS).
•Support VTC services including Microsoft Teams, WebEx, and Skype.

Experience:5+ years

Education:Bachelor's

Skills:Customer serviceProblem solvingCommunicationTeamworkMultitasking

Tech Stack:Information Technology (IT) SystemsVTCRemote desktop supportMicrosoft TeamsWebExSkypeEnterprise ticketing systemUPS

Eligibility

Nationality:US National

Security Clearance:TS/SCI with Polygraph

Company Brief

General Dynamics

Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn

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General Dynamics

1 day ago

IT Support Specialist - TS/SCI with Polygraph

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Vienna

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide IT support/help desk services, including remote desktop support and Tier 1/Tier 2 troubleshooting.
•Troubleshoot critical IT-related issues and resolve incident tickets efficiently.
•Deploy and test hardware and software, including desktop systems, peripherals, and COTS/GOTS applications.
•Support VTC operations using Microsoft Teams, WebEx, and Skype for mission connectivity.
•Document and track incidents using an enterprise ticketing system and coordinate with service providers.

Travel: Low travel

Pay and Benefits

Salary: USD 106,275 - 143,782 annually

Perks:401kHealth InsuranceDentalVision

Key Requirements

•Hold TS/SCI clearance with polygraph (and be able to support requirements as stated in the posting).
•Provide Tier 1 and Tier 2 IT support for mission IT systems and networks on secure and unsecure fabrics.
•Troubleshoot Tier 2 technical issues and deliver remote desktop support to resolve critical IT issues.
•Deploy and test hardware and software, including desktops, printers, and uninterrupted power supply (UPS).
•Support VTC services including Microsoft Teams, WebEx, and Skype.

Experience:5+ years

Education:Bachelor's

Skills:Customer serviceProblem solvingCommunicationTeamworkMultitasking

Tech Stack:Information Technology (IT) SystemsVTCRemote desktop supportMicrosoft TeamsWebExSkypeEnterprise ticketing systemUPS

Eligibility

Nationality:US National

Security Clearance:TS/SCI with Polygraph

Company Brief

General Dynamics

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn