Thales

2 months ago

Head of EMEA Service Support F/H

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Lead the EMEA Engineering Service Support organization within Thales AMS, transforming activities from project-based to a run-service model. Drive contractual commitments, SLAs, and service delivery for critical ATC systems; industrialize processes (Lean, Agile, ITIL); coordinate with product and delivery teams; expand the services portfolio and opportunities, while guiding international teams toward operational excellence.

Location: France

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Director level

Key Responsibilities

•Define and deploy the Engineering Service Support EMEA organization.
•Manage contractual commitments and SLAs for critical ATC systems.
•Industrialize processes and methods (Lean, Agile, ITIL).
•Coordinate transversal activities with product and delivery teams.
•Develop the service portfolio and associated business opportunities.

Key Requirements

•Diplôme d’ingénieur ou équivalent (Bac+5)
•Significant experience in engineering of complex software systems
•Service Support / Service Delivery in IT or ATM environments
•Management of complex contracts and SLA governance
•Transformation of organizations and management of international teams

Experience:Air traffic managementAerospaceDefenseATM

Education:Master's

Skills:ITILLeanAgile

Tech Stack:ITILLeanAgile

Company Brief

Thales

Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2000

Website LinkedIn

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Thales

2 months ago

Head of EMEA Service Support F/H

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: France

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Director level

Key Responsibilities

•Define and deploy the Engineering Service Support EMEA organization.
•Manage contractual commitments and SLAs for critical ATC systems.
•Industrialize processes and methods (Lean, Agile, ITIL).
•Coordinate transversal activities with product and delivery teams.
•Develop the service portfolio and associated business opportunities.

Key Requirements

•Diplôme d’ingénieur ou équivalent (Bac+5)
•Significant experience in engineering of complex software systems
•Service Support / Service Delivery in IT or ATM environments
•Management of complex contracts and SLA governance
•Transformation of organizations and management of international teams

Experience:Air traffic managementAerospaceDefenseATM

Education:Master's

Skills:ITILLeanAgile

Tech Stack:ITILLeanAgile

Company Brief

Thales

Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2000

Website LinkedIn