Patient Success Specialist

Natera
United States
Workplace: RemoteFull timeUSD 23 - 23Function: Customer Success & Account ManagementSkills: ["Communication","Organization","Empathy","Attention to detail","Cross-functional collaboration"]

Serve as the primary point of contact for patients, handling non-billing inquiries with empathy and clarity. Support patients with test status updates, patient portal login issues, questions about testing services, and coordinating redraws for blood samples. Manage inbound calls and live chats, collaborate cross-functionally to resolve concerns, and maintain accurate Salesforce CRM records. Help identify and escalate issues and contribute to process improvements that enhance the patient experience.

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FursaFursa
Natera
Natera
1 week ago

Patient Success Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Serve as the primary point of contact for patients, handling non-billing inquiries with empathy and clarity. Support patients with test status updates, patient portal login issues, questions about testing services, and coordinating redraws for blood samples. Manage inbound calls and live chats, collaborate cross-functionally to resolve concerns, and maintain accurate Salesforce CRM records. Help identify and escalate issues and contribute to process improvements that enhance the patient experience.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Serve as the primary point of contact for patients, providing guidance and support for non-billing-related inquiries.
  • •Assist with test status updates, patient portal login issues, questions about testing services, and coordinate redraws for blood samples.
  • •Manage inbound calls and live chats to deliver timely and effective assistance.
  • •Collaborate with cross-functional teams to resolve patient inquiries and concerns effectively.
  • •Maintain accurate records in Salesforce CRM and identify/escalate potential issues to ensure timely resolution.

Pay and Benefits

Salary: USD 23
Perks:Health InsuranceDentalVisionLife InsuranceDisability401kFree Testing

Key Requirements

  • •Act as a primary point of contact for patients with non-billing-related guidance and support.
  • •Assist with test status updates, patient portal login issues, and questions about testing services, including coordinating redraws for blood samples.
  • •Manage inbound calls and live chats to provide timely, effective assistance.
  • •Collaborate with cross-functional teams to resolve patient inquiries and concerns.
  • •Use Salesforce CRM to maintain accurate, detailed records of patient interactions.
Experience:Customer serviceHealthcare
Skills:CommunicationOrganizationEmpathyAttention to detailCross-functional collaboration
Languages:English
Tech Stack:Salesforce CRMSalesforcePatient portalOffice applications

Company Brief

Natera
Develops and commercializes genetic testing and diagnostics focused on reproductive health, oncology, and organ transplant to inform clinical decision-making and improve patient outcomes.
Industry: Diagnostics
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Carlos, United States
Founded: 2004
WebsiteLinkedIn