Implementation Officer (South West)

Moniepoint Group
Nigeria
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Presentation","Training","Problem-solving","Customer-centric"]

The Implementation Officer guides new retail customers through onboarding of Moniebook POS, shaping tailored onboarding plans, configuring the product to fit each store, and delivering live training. You’ll monitor adoption, manage early-stage customer success handoffs, and collaborate across Sales, Product, Support, and Account Management to maximize time-to-value in the first 30-60 days.

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Moniepoint Group
Moniepoint Group
5 months ago

Implementation Officer (South West)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

The Implementation Officer guides new retail customers through onboarding of Moniebook POS, shaping tailored onboarding plans, configuring the product to fit each store, and delivering live training. You’ll monitor adoption, manage early-stage customer success handoffs, and collaborate across Sales, Product, Support, and Account Management to maximize time-to-value in the first 30-60 days.
Location: Nigeria
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey.
  • •Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
  • •Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows.
  • •Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track.
  • •Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period.

Pay and Benefits

Perks:Health InsurancePensionAnnual Bonus

Key Requirements

  • •2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
  • •Proven track record of successfully onboarding customers to software platforms and driving product adoption
  • •Excellent communication and presentation skills with ability to train diverse audiences
  • •Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
  • •Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences
Experience:2-4 yearsSaaSRetail technologyPOS systems
Education:Bachelor's
Skills:CommunicationPresentationTrainingProblem-solvingCustomer-centric
Languages:English

Company Brief

Moniepoint Group
Provides digital payments, merchant services, agent banking, card issuance, and business banking solutions across Nigeria and other African markets, serving SMEs, merchants, and financial institutions with technology-first transaction and banking infrastructure.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Lagos, Nigeria
Founded: 2015
WebsiteLinkedIn