Tcom - Network Support Senior Analyst

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Debugging","Troubleshooting","Written communication","Verbal communication","Prioritization"]

Provide senior support for unified communications (UC) and video communications (VC) systems. Own incident and problem resolution escalated from L1, perform RCA, and deliver corrective/preventive actions. Administer Cisco UC platforms (CUCM, Unity Connection, CER), Cisco Webex endpoints, dial plans, and remote-site voice configurations. Monitor dashboards, produce capacity/performance and call-accounting reports, manage approved changes in maintenance windows, and maintain KB/SOP documentation while collaborating with OEM vendors to resolve cases.

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FursaFursa
NTT
NTT
3 weeks ago

Tcom - Network Support Senior Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Provide senior support for unified communications (UC) and video communications (VC) systems. Own incident and problem resolution escalated from L1, perform RCA, and deliver corrective/preventive actions. Administer Cisco UC platforms (CUCM, Unity Connection, CER), Cisco Webex endpoints, dial plans, and remote-site voice configurations. Monitor dashboards, produce capacity/performance and call-accounting reports, manage approved changes in maintenance windows, and maintain KB/SOP documentation while collaborating with OEM vendors to resolve cases.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Resolve UC and VC incidents escalated from L1, perform root cause analysis (RCA), and drive corrective and preventive actions.
  • •Administer Cisco UC components (CUCM, Unity Connection, CER) and maintain user configuration, dial plan updates, voicemail setup, and remote-site voice configurations.
  • •Support video conferencing by administering Cisco Webex video endpoints, configuring room systems, running health checks, and troubleshooting video quality and scheduling integrations.
  • •Monitor UC/VC systems via dashboards and produce performance/capacity and usage/cost reports using call accounting tools.
  • •Implement approved UC/VC changes, software updates, and firmware patches within maintenance windows; create and maintain KB articles and SOPs and coordinate with OEM vendors for escalations.

Key Requirements

  • •Hands-on experience administering Cisco UC platforms including CUCM, Unity Connection, and Cisco Emergency Responder (CER).
  • •Experience administering Cisco Webex video devices and working with configurations and health checks.
  • •Strong understanding of VoIP protocols (SIP, RTP, H.323) and dial plan logic (E.164, NANP).
  • •Working knowledge of voice gateways, CUBE, Session Border Controllers, and SRST configuration.
  • •Operational knowledge of ITIL incident and change management processes.
Education:Bachelor's in IT or Networking
Skills:DebuggingTroubleshootingWritten communicationVerbal communicationPrioritization
Certifications:Cisco CCNACisco CCNP CollaborationCisco Webex or Video Network Specialist certificationITIL FoundationMicrosoft Teams Voice Engineer Associate
Tech Stack:Cisco Unified Communications Manager (CUCM)Unity ConnectionCisco Emergency Responder (CER)Cisco WebexMicrosoft Teams RoomsSIPRTPH.323E.164NANPSIP trunksH.323 gatewaysSRSTExchange/OutlookCUBESession Border ControllersMicrocallClearViewTelemateMitel PBX

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn