Customer Success Engineer - Commercial

Cyera
New York
Workplace: RemoteFull timeUSD 140,000 - 160,000Function: Customer Success & Account ManagementEducation: bachelorsSkills: ["Project management","Self-starter","Results-oriented","Customer advocacy","Communication"]

Own the technical customer relationship for Cyera’s commercial customers, acting as the primary expert on the Cyera platform. Drive onboarding, training, and sustained adoption through consultative discovery and tailored use cases, while troubleshooting issues and removing blockers. Partner with customers on joint success plans, run Quarterly Business Reviews, monitor health and usage indicators, and advocate customer feedback to influence roadmap and product development.

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FursaFursa
Cyera
Cyera
7 months ago

Customer Success Engineer - Commercial

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own the technical customer relationship for Cyera’s commercial customers, acting as the primary expert on the Cyera platform. Drive onboarding, training, and sustained adoption through consultative discovery and tailored use cases, while troubleshooting issues and removing blockers. Partner with customers on joint success plans, run Quarterly Business Reviews, monitor health and usage indicators, and advocate customer feedback to influence roadmap and product development.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Serve as the primary technical expert on the Cyera platform and demonstrate in-depth platform knowledge.
  • •Drive customer adoption through onboarding and training, and design/deliver customized use cases aligned to customer goals.
  • •Ensure customers realize full ROI by leading ongoing engagement, expansion, and success plans.
  • •Troubleshoot and resolve technical issues, proactively identify and remove blockers to customer success.
  • •Monitor and report customer health and usage indicators; conduct Quarterly Business Reviews and advocate customer feedback to influence the roadmap.
Travel: Medium travel

Pay and Benefits

Salary: USD 140,000 - 160,000
Perks:Remote WorkPaid LeaveHealth InsuranceVisionDental

Key Requirements

  • •12+ years experience managing multiple projects with strong attention to detail in a fast-paced startup environment.
  • •Collaborate with Development teams and drive revenue growth by improving customer satisfaction, feature adoption, and retention.
  • •Hands-on proficiency with SQL, scripting (e.g., Python), and cloud environments including databases, cloud infrastructure basics, networking, and IAM/permissions.
  • •Experience with data technologies and cloud technologies, plus familiarity with APIs and web services.
  • •Experience in DLP/data privacy protection or DSPM/CSPM, SIEM, or vulnerability management; prior technical customer-facing experience in a software company is essential.
Experience:StartupSoftwareData technologiesCloud technologies
Education:Bachelor's in Computer Science
Skills:Project managementSelf-starterResults-orientedCustomer advocacyCommunication
Tech Stack:SQLPythonAPIsWeb servicesCloud environmentsIAMSIEMDSPMCSPM

Company Brief

Cyera
Provides an AI‑native data security platform that discovers, classifies, and protects sensitive data across cloud, SaaS, databases, AI systems and on‑prem environments to reduce risk and enable secure AI adoption.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series F
Headquarters: New York, United States
Founded: 2021
Glassdoor
Glassdoor: 4.8
WebsiteLinkedInGlassdoor