Manager, Claims Operations - Property Claims Express

USAA
United States
Workplace: HybridFull timeUSD 103,450 - 186,210 annuallyFunction: Insurance & ActuarialEducation: bachelorsSkills: ["Leadership","Coaching","Customer service","Initiative","Risk management"]

Manage and be accountable for property claims operations employees who investigate, evaluate, and negotiate auto, property, and related member claims. Coach and develop team members, execute operational risk management and regulatory compliance training, and lead process improvements that strengthen member experiences. Oversee quality monitoring, handle escalations, drive staffing and workload effectiveness, and make policy-based decisions. Support projects as a subject matter expert.

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FursaFursa
USAA
USAA
1 day ago

Manager, Claims Operations - Property Claims Express

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Manage and be accountable for property claims operations employees who investigate, evaluate, and negotiate auto, property, and related member claims. Coach and develop team members, execute operational risk management and regulatory compliance training, and lead process improvements that strengthen member experiences. Oversee quality monitoring, handle escalations, drive staffing and workload effectiveness, and make policy-based decisions. Support projects as a subject matter expert.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Manager level

Key Responsibilities

  • •Inspect and review claim file quality and provide feedback to employees as appropriate.
  • •Coach and drive awareness so employees understand how their work supports claims and enterprise strategies.
  • •Proactively identify opportunities to improve operational effectiveness, member experiences, and processes with internal partners.
  • •Manage workload volumes, staffing, and training needs to achieve optimal productivity and consistent process execution.
  • •Handle escalations and make appropriate decisions based on policy while ensuring risks are identified, measured, monitored, and controlled per risk/compliance procedures.

Pay and Benefits

Salary: USD 103,450 - 186,210 annually
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental LeaveAdoption AssistancePaid LeavePaid HolidaysVolunteer HoursWellness Stipend

Key Requirements

  • •Bachelor's degree or 4 years of relevant education and/or experience.
  • •6 years of progressive customer service, operational, military or leadership experience, including at least 2 years of claims handling experience.
  • •2 years of direct team lead, supervisory or management experience.
  • •Experience using and interpreting data to make decisions.
  • •Acquisition and maintenance of an applicable insurance adjuster license within 6 months of the role start.
Experience:InsuranceClaims handlingMilitary experience
Education:Bachelor's
Skills:LeadershipCoachingCustomer serviceInitiativeRisk management
Licenses:Insurance adjuster license
Certifications:Insurance adjuster licenseClaims professional certification
Tech Stack:XactimateVirtual desk adjusting tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn