Clinikally

1 month ago

Customer Support Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Join Clinikally as a Customer Support Executive to guide users through phone, email and chat, resolve issues, onboard new customers, and drive satisfaction and retention in a fast-paced healthcare tech startup focused on dermatology. You will collaborate with marketing and tech teams, share product knowledge, and identify opportunities to improve customer experience and revenue.

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Identify customer needs and deliver suitable solutions efficiently and professionally.
•Address customer requirements with urgency, dedication, and attention to quality while resolving issues.
•Manage disputes and set realistic expectations with customers.
•Build strong client relationships by providing ongoing support and sharing best practices, insights, and product knowledge.
•Collaborate cross-functionally with brand marketing and tech teams to onboard new customers and improve processes.

Pay and Benefits

Salary: USD 25,000 - 40,000 annually

Key Requirements

•At least 1 year of experience in a Customer Success role.

Experience:1+ yearsHealthcareTelemedicineCustomer successDermatologyE-commerce

Skills:CommunicationProblem-solvingCustomer serviceTeamworkTime management

Languages:EnglishHindi

Tech Stack:Microsoft OfficeExcelEmailChatAppWeb

Eligibility

Visa:US citizen/visa only

Company Brief

Clinikally

Clinikally is a digital health platform that connects patients with clinical trials and healthcare providers, offering patient recruitment, remote monitoring, and teleconsultation tools to support researchers, clinics, and trial coordinators.

Industry: Clinical Research

Website

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Clinikally

1 month ago

Customer Support Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Identify customer needs and deliver suitable solutions efficiently and professionally.
•Address customer requirements with urgency, dedication, and attention to quality while resolving issues.
•Manage disputes and set realistic expectations with customers.
•Build strong client relationships by providing ongoing support and sharing best practices, insights, and product knowledge.
•Collaborate cross-functionally with brand marketing and tech teams to onboard new customers and improve processes.

Pay and Benefits

Salary: USD 25,000 - 40,000 annually

Key Requirements

•At least 1 year of experience in a Customer Success role.

Experience:1+ yearsHealthcareTelemedicineCustomer successDermatologyE-commerce

Skills:CommunicationProblem-solvingCustomer serviceTeamworkTime management

Languages:EnglishHindi

Tech Stack:Microsoft OfficeExcelEmailChatAppWeb

Eligibility

Visa:US citizen/visa only

Company Brief

Clinikally

Industry: Clinical Research

Website