Senior Customer Success Manager

SecurityScorecard
New York, United States
Workplace: RemoteFull timeUSD 160,000 - 200,000 annuallyFunction: Customer Success & Account ManagementExperience: 5-7 yearsEducation: bachelorsSkills: ["Written communication","Verbal communication","Organizational skills"]

Own a portfolio of customer relationships for a cybersecurity ratings platform, guiding customers to better manage cybersecurity risk and expand usage. Serve as a trusted advisor on platform capabilities and third-party risk concepts, driving renewals and quote-to-cash with minimal Sales involvement. Lead retention, expansion, and account growth through executive relationship-building, forecasting, and customer value opportunities such as new use cases and platform adoption.

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FursaFursa
SecurityScorecard
SecurityScorecard
3 days ago

Senior Customer Success Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 34 minutes agoStatus: Live

Job Summary

Own a portfolio of customer relationships for a cybersecurity ratings platform, guiding customers to better manage cybersecurity risk and expand usage. Serve as a trusted advisor on platform capabilities and third-party risk concepts, driving renewals and quote-to-cash with minimal Sales involvement. Lead retention, expansion, and account growth through executive relationship-building, forecasting, and customer value opportunities such as new use cases and platform adoption.
Location: New York, United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive customer success strategy and tactical execution aligned to customers’ cybersecurity and risk management objectives.
  • •Act as a trusted advisor and subject matter expert on the platform and cybersecurity risk domains.
  • •Drive retention and expansion, including accurate forecasting and close collaboration with internal Sales teams.
  • •Own renewals quote-to-cash for your book of business largely without Sales engagement.
  • •Represent the voice of the customer in product feedback and service delivery discussions.
Travel: High travel

Pay and Benefits

Salary: USD 160,000 - 200,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceEquityPaid LeaveParental LeaveLearning Budget

Key Requirements

  • •Bachelor's degree.
  • •5–7 years in account management, customer success, technical account management, or a similar customer-facing role.
  • •Solid understanding of cybersecurity or third-party risk management with strong technical aptitude to map platform capability to customer value.
  • •Demonstrated ownership of renewals, including quote-to-cash mechanics, with minimal Sales involvement.
  • •Strong written and verbal communication skills and meticulous organizational skills.
Experience:5-7 yearsCybersecurityThird-party risk managementCustomer successTechnical account management
Education:Bachelor's
Skills:Written communicationVerbal communicationOrganizational skills

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SecurityScorecard
Provides a cybersecurity ratings platform that continuously assesses and monitors organizations' and third-party vendors' security posture using external data and analytics to help enterprises manage risk, prioritize remediation, and inform vendor risk decisions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: New York, United States
Founded: 2013
WebsiteLinkedIn