Autodesk

1 month ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Strategically manage post-sale relationships with a portfolio of Autodesk customers in the Architecture, Engineering, and Construction (AEC) space. Drive adoption, value realization, and digital transformation by co-creating Customer Success Plans, guiding onboarding, and ensuring measurable business outcomes through collaboration with sales, partners, and support teams.

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own the post-sale relationship for an assigned portfolio of Business customers
•Understand customer business objectives, operational priorities, and success metrics, and align Autodesk solutions to desired business outcomes
•Co-create and execute Customer Success Plans that define adoption goals, success milestones, and measurable business outcomes
•Support onboarding activities with a focus on accelerating time-to-value and customer adoption
•Monitor customer health, engagement, and product usage trends to proactively identify risks and growth opportunities

Key Requirements

•Customer Success, Account Management, Consulting, Sales, Renewals, or other customer-facing roles
•Ability to understand customer challenges and align solutions to business outcomes
•Experience managing multiple stakeholders and priorities
•Experience driving customer adoption, process improvement, or organizational change
•Strong communication, presentation, and relationship-building skills

Experience:AECConstruction TechnologyAEC industry

Skills:CommunicationPresentationRelationship-buildingTime-managementSelf-motivation

Languages:JapaneseEnglish

Tech Stack:GainsightAutodesk Construction CloudACCCDE

Company Brief

Autodesk

Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Autodesk

1 month ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own the post-sale relationship for an assigned portfolio of Business customers
•Understand customer business objectives, operational priorities, and success metrics, and align Autodesk solutions to desired business outcomes
•Co-create and execute Customer Success Plans that define adoption goals, success milestones, and measurable business outcomes
•Support onboarding activities with a focus on accelerating time-to-value and customer adoption
•Monitor customer health, engagement, and product usage trends to proactively identify risks and growth opportunities

Key Requirements

•Customer Success, Account Management, Consulting, Sales, Renewals, or other customer-facing roles
•Ability to understand customer challenges and align solutions to business outcomes
•Experience managing multiple stakeholders and priorities
•Experience driving customer adoption, process improvement, or organizational change
•Strong communication, presentation, and relationship-building skills

Experience:AECConstruction TechnologyAEC industry

Skills:CommunicationPresentationRelationship-buildingTime-managementSelf-motivation

Languages:JapaneseEnglish

Tech Stack:GainsightAutodesk Construction CloudACCCDE

Company Brief

Autodesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor