Account Executive - Service Cloud

Salesforce
Auckland
Workplace: HybridFull timeFunction: SalesExperience: 5+ yearsSkills: ["Consultative selling","Negotiation","Pipeline management","Customer advisory","Outcome-led selling"]

Own quota for Salesforce Service Cloud across a blended commercial and enterprise territory in New Zealand. Build and execute a Service Cloud sales strategy, expand existing accounts, and win net-new logos through consultative selling. Act as a trusted advisor to customer and CX leaders, running full sales cycles from prospecting through close. Evangelize AI-powered service solutions, including Agentforce, Einstein AI, Data Cloud, and Service Cloud, to drive customer service transformation.

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FursaFursa
Salesforce
Salesforce
4 hours ago

Account Executive - Service Cloud

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own quota for Salesforce Service Cloud across a blended commercial and enterprise territory in New Zealand. Build and execute a Service Cloud sales strategy, expand existing accounts, and win net-new logos through consultative selling. Act as a trusted advisor to customer and CX leaders, running full sales cycles from prospecting through close. Evangelize AI-powered service solutions, including Agentforce, Einstein AI, Data Cloud, and Service Cloud, to drive customer service transformation.
Location: Auckland
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Build and execute a Service Cloud sales strategy across commercial and enterprise segments in New Zealand.
  • •Serve as a trusted advisor by understanding customers’ service and CX challenges.
  • •Drive revenue growth by expanding within existing accounts and acquiring net-new logos.
  • •Evangelize AI-powered service solutions, including Agentforce, to transform customer support.
  • •Run full sales cycles from prospecting and discovery through solution design, negotiation, and close.

Key Requirements

  • •5+ years of experience selling technology solutions, ideally in Customer Service, Contact Centre, Field Service, or CX.
  • •Consistent quota overachievement across mid-market and/or enterprise accounts.
  • •Strong consultative selling skills, including discovery, solution framing, negotiation, and close.
  • •Experience with SaaS and software sales.
  • •Ability to manage a diverse pipeline from fast-moving commercial deals to complex, multi-stakeholder enterprise cycles.
Experience:5+ yearsSaaSCustomer serviceContact centreCXField service
Skills:Consultative sellingNegotiationPipeline managementCustomer advisoryOutcome-led selling
Tech Stack:SalesforceService CloudAgentforceEinstein AIData CloudCRM

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor