Cin7

1 week ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Own the full customer lifecycle for a portfolio of strategic SMB/mid-market accounts, driving retention and product adoption. Lead consultative relationships through daily calls, QBRs, pricing/value discussions, and escalations, while tracking customer health and mitigating risks early. Deliver proactive reviews and value-selling to reinforce ROI, and collaborate cross-functionally with Sales, Onboarding, Product, and Support to remove barriers and improve customer outcomes.

Location: Auckland

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Build consultative customer relationships focused on strategic value, adoption, and long-term success.
•Manage a book of 450 key accounts to drive retention and product adoption across the customer lifecycle.
•Conduct daily customer calls using AI-enabled tools and tech-touch/human-touch playbooks at scale.
•Run QBRs, pricing reviews, value proposition pitches, and handle client escalation calls.
•Track customer health, identify risks early, and implement mitigation strategies through tailored success plans.

Pay and Benefits

Perks:Health InsuranceRemote WorkGym Membership

Key Requirements

•5+ years in a customer-facing role in high-velocity SaaS Customer Success or Account Management.
•Experience working with supply chain, manufacturing, commerce, or retail customers.
•Proven client retention and strategic account management skills with results-oriented relationship development.
•Ability to manage and grow a diverse customer portfolio in a fast-paced, high-growth environment.
•Bachelor’s degree or equivalent practical experience.

Experience:SaaSSupply chainManufacturingCommerceRetail

Education:Bachelor's

Skills:Client retentionStrategic account managementCommunicationEmpathyCross-functional collaboration

Tech Stack:SalesforceChurnZeroGongAI tools

Company Brief

Cin7

Provides cloud-based inventory management and ERP solutions for retailers, wholesalers, and multichannel sellers, integrating inventory, POS, e‑commerce and supply chain workflows to automate order fulfillment and stock control.

Industry: Supply Chain Technology

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Auckland, New Zealand

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Cin7

1 week ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Auckland

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Build consultative customer relationships focused on strategic value, adoption, and long-term success.
•Manage a book of 450 key accounts to drive retention and product adoption across the customer lifecycle.
•Conduct daily customer calls using AI-enabled tools and tech-touch/human-touch playbooks at scale.
•Run QBRs, pricing reviews, value proposition pitches, and handle client escalation calls.
•Track customer health, identify risks early, and implement mitigation strategies through tailored success plans.

Pay and Benefits

Perks:Health InsuranceRemote WorkGym Membership

Key Requirements

•5+ years in a customer-facing role in high-velocity SaaS Customer Success or Account Management.
•Experience working with supply chain, manufacturing, commerce, or retail customers.
•Proven client retention and strategic account management skills with results-oriented relationship development.
•Ability to manage and grow a diverse customer portfolio in a fast-paced, high-growth environment.
•Bachelor’s degree or equivalent practical experience.

Experience:SaaSSupply chainManufacturingCommerceRetail

Education:Bachelor's

Skills:Client retentionStrategic account managementCommunicationEmpathyCross-functional collaboration

Tech Stack:SalesforceChurnZeroGongAI tools

Company Brief

Cin7

Industry: Supply Chain Technology

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Auckland, New Zealand

Website LinkedIn