Suse

6 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

As a Customer Success Manager at SUSE, you’ll build long-term relationships with enterprise customers, act as a trusted advisor, and ensure optimal value realization from SUSE’s Open Source Infrastructure solutions (SUSE, NeuVector, Rancher). You’ll create tailored success plans, collaborate with Sales, Support, Services and Engineering, drive adoption and retention, identify growth opportunities, and lead quarterly business reviews to minimize churn and maximize customer outcomes.

Location: New South Wales

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Develop and maintain long-term customer relationships, becoming a trusted advisor and primary liaison for assigned accounts.
•Create and execute structured Customer Success Plans (CSPs) aligned with customers’ strategic objectives to maximize adoption and retention.
•Collaborate with Sales, Support, Services, and Engineering to ensure successful implementation and ongoing satisfaction.
•Identify growth opportunities (cross-sell/upsell) with Account Executives and drive renewal strategies to reduce churn.
•Lead Quarterly Business Reviews (QBRs), monitor customer health, and provide insights to maximize SUSE and Rancher investments.

Key Requirements

•Experience in a CSM or Software Sales role in the region.
•Fluent English.
•Significant experience collaborating with senior IT and business leaders, as well as internal cross-functional teams.
•Proven experience in post-sales customer advocacy and engagement.
•Track record of successfully managing customer journeys and engagements.

Experience:Open sourceEnterprise software

Skills:CommunicationRelationship-buildingStakeholder managementOrganizational skillsProblem-solving

Languages:English

Tech Stack:SUSENeuVectorRancherOpen source

Company Brief

Suse

Provides enterprise-grade open source software and Linux-based solutions, including SUSE Linux Enterprise, edge and cloud-native technologies, and support services to businesses across industries.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Nuremberg, Germany

Founded: 1992

Website LinkedIn

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Suse

6 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: New South Wales

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Develop and maintain long-term customer relationships, becoming a trusted advisor and primary liaison for assigned accounts.
•Create and execute structured Customer Success Plans (CSPs) aligned with customers’ strategic objectives to maximize adoption and retention.
•Collaborate with Sales, Support, Services, and Engineering to ensure successful implementation and ongoing satisfaction.
•Identify growth opportunities (cross-sell/upsell) with Account Executives and drive renewal strategies to reduce churn.
•Lead Quarterly Business Reviews (QBRs), monitor customer health, and provide insights to maximize SUSE and Rancher investments.

Key Requirements

•Experience in a CSM or Software Sales role in the region.
•Fluent English.
•Significant experience collaborating with senior IT and business leaders, as well as internal cross-functional teams.
•Proven experience in post-sales customer advocacy and engagement.
•Track record of successfully managing customer journeys and engagements.

Experience:Open sourceEnterprise software

Skills:CommunicationRelationship-buildingStakeholder managementOrganizational skillsProblem-solving

Languages:English

Tech Stack:SUSENeuVectorRancherOpen source

Company Brief

Suse

Provides enterprise-grade open source software and Linux-based solutions, including SUSE Linux Enterprise, edge and cloud-native technologies, and support services to businesses across industries.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Nuremberg, Germany

Founded: 1992

Website LinkedIn