Service Admin / Service BDC- Dave Smith Motors Inc

Sonic Automotive
United States
Workplace: OnsiteFull timeUSD 15 - 18 hourlyFunction: Administration & Executive AssistanceSkills: ["Communication","Professionalism","Organization","Time management","Customer service"]

Generate service appointments for customers who contact the dealership online for service of new and pre-owned vehicles. Respond to internet inquiries promptly and professionally while managing inquiry flow with lead management tools, CRM software, and internet-based processes. Accurately enter customer data into the CRM, update customer files, track interest closely, and conduct phone surveys. Perform related reporting, documentation, and cashier duties as needed.

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FursaFursa
Sonic Automotive
Sonic Automotive
2 days ago

Service Admin / Service BDC- Dave Smith Motors Inc

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Generate service appointments for customers who contact the dealership online for service of new and pre-owned vehicles. Respond to internet inquiries promptly and professionally while managing inquiry flow with lead management tools, CRM software, and internet-based processes. Accurately enter customer data into the CRM, update customer files, track interest closely, and conduct phone surveys. Perform related reporting, documentation, and cashier duties as needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Respond to internet inquiries with courtesy, accuracy, and professionalism.
  • •Promptly and accurately enter all customer inquiry data into the CRM.
  • •Generate service appointments for incoming service requests.
  • •Conduct phone surveys to assess customer preferences and quality of experience.
  • •Utilize lead management tools to manage inquiry flow, update customer files, and compile required reports and documentation.

Pay and Benefits

Salary: USD 15 - 18 hourly

Key Requirements

  • •Excellent verbal and written communication skills.
  • •Strong MS Office Suite computer skills.
  • •Ability to work independently and as part of a team in a fast-paced environment.
  • •Ability to work in a call center environment.
  • •Strong organizational and time management skills with ability to read and comprehend rules, regulations, policies, and procedures.
Experience:Automotive
Skills:CommunicationProfessionalismOrganizationTime managementCustomer service
Languages:English
Tech Stack:CRMLead management toolsMS Office SuiteInternetCall center

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn