AI Engineering Manager (Core AI Platform)

Front
San Francisco
Workplace: HybridFull timeUSD 220,000 - 280,000 annuallyFunction: Data Science & Machine LearningSkills: ["Leadership","Communication","Collaboration","Strategic thinking","Mentorship"]

Lead Front's Core AI Platform as an engineering manager, guiding the technical roadmap and architecture for AI infrastructure (LLM orchestration, RAG pipelines, evaluation systems). Mentor senior AI engineers, partner with product and engineering leaders, and drive high-impact AI investments to enable scalable AI-powered experiences across product teams.

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FursaFursa
Front
Front
6 months ago

AI Engineering Manager (Core AI Platform)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead Front's Core AI Platform as an engineering manager, guiding the technical roadmap and architecture for AI infrastructure (LLM orchestration, RAG pipelines, evaluation systems). Mentor senior AI engineers, partner with product and engineering leaders, and drive high-impact AI investments to enable scalable AI-powered experiences across product teams.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Manager level

Key Responsibilities

  • •Own the technical roadmap for Front's AI platform, guiding strategic investments in AI by evaluating emerging techniques, making build-vs-buy decisions, and partnering with product and engineering leadership to prioritize the highest-leverage capabilities.
  • •Drive architectural decisions on AI infrastructure - LLM orchestration, RAG systems, model evaluation, prompt management - ensuring reliability, scalability, and developer ergonomics.
  • •Manage and grow a team of senior engineers, providing mentorship and career development while maintaining a high talent bar.
  • •Define and improve the interfaces between the AI platform and product feature teams, enabling autonomous and efficient execution across the organization.
  • •Contribute to engineering-wide initiatives as a member of Front's engineering management team.

Pay and Benefits

Salary: USD 220,000 - 280,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceEquityRemote WorkLifestyle StipendWellness StipendWinter Break

Key Requirements

  • •Deep technical fluency in AI/ML systems, particularly LLM-based applications, with the ability to evaluate trade-offs and guide architectural decisions alongside senior engineers.
  • •Track record of managing and scaling a team of senior engineers through ambiguous, fast-moving problem spaces.
  • •Proven ability to guide strategic AI investments - evaluating emerging techniques, making build-vs-buy decisions, and directing team effort toward the highest-impact bets in a rapidly evolving space.
  • •Strong cross-functional partnership skills to align AI platform capabilities with product needs across multiple teams.
  • •Experience building and operating AI/ML infrastructure or platform services in production at scale.
Experience:AIEnterprise softwareSaaS
Skills:LeadershipCommunicationCollaborationStrategic thinkingMentorship
Languages:English
Tech Stack:LLMRAGAI infrastructureModel evaluationPrompt management

Company Brief

Front
Front provides an AI-powered customer service and shared inbox platform that helps teams collaborate on customer communications, automate workflows, and improve support efficiency across email and messaging channels.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2013
Glassdoor
Glassdoor: 4.6
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