Clinical Support Expert (Spanish/English)

Dandy
Mexico
Workplace: RemoteFull timeFunction: Product ManagementExperience: 5+ yearsSkills: ["Customer-focused mindset","Building rapport","Empathetic support","Problem-solving","Organizational skills"]

Provide expert Spanish/English clinical support to dental professionals, resolving complex inquiries and advising on practice-level case issues through phone, live chat, video, and email. Serve as the primary escalation point for clinical tickets, manage booked calls, and coordinate feedback between doctors and the lab for live orders. Lead QA reviews, coach new hires as a clinical SME, and help improve clinical processes through training, localization of knowledge base content, and cross-functional projects.

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Dandy
Dandy
5 days ago

Clinical Support Expert (Spanish/English)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Provide expert Spanish/English clinical support to dental professionals, resolving complex inquiries and advising on practice-level case issues through phone, live chat, video, and email. Serve as the primary escalation point for clinical tickets, manage booked calls, and coordinate feedback between doctors and the lab for live orders. Lead QA reviews, coach new hires as a clinical SME, and help improve clinical processes through training, localization of knowledge base content, and cross-functional projects.
Location: Mexico
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Resolve complex clinical inquiries, including time-sensitive escalations, with clinical accuracy and expert precision.
  • •Advise on and work through complex practice-level case issues during booked calls.
  • •Handle inbound clinical support tickets as the primary escalation point, providing phone/chat/video/email guidance and treatment planning in Spanish and English.
  • •Perform QA reviews of agent work to ensure clinical accuracy and adherence to Dandy SOPs.
  • •Coach and train new hires as a clinical SME, support Knowledge Base localization/updates, and lead cross-functional projects to improve clinical processes and outcomes.

Pay and Benefits

Perks:Health InsuranceDentalRetirement SavingsPaid Leave

Key Requirements

  • •Fluent in Mexican Spanish and English (written and verbal) to deliver clinical guidance to doctors in either language.
  • •Based in Mexico and legally authorized to work in Mexico.
  • •Minimum 5+ years of experience in a high-volume lab setting, with experience in digital dental labs preferred.
  • •Minimum 3+ years of experience in 3Shape CAD/CAM digital design for Removables or Fixed product lines.
  • •Strong current knowledge of dental systems/digital components (e.g., scan bodies) and familiarity with the Mexican dental market and regulatory context is a plus.
Experience:5+ yearsDentalDigital dentistryDental labs
Skills:Customer-focused mindsetBuilding rapportEmpathetic supportProblem-solvingOrganizational skills
Languages:Mexican SpanishEnglish
Tech Stack:3Shape CAD/CAMRemovablesFixed product lines

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Dandy
Dandy is a fully digital dental lab that provides intraoral scanners, chairside software, real-time clinical support, and AI‑accelerated manufacturing to streamline prosthetic workflows and improve patient outcomes for dental practices and DSOs.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Seed
Headquarters: New York, United States
Founded: 2016
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Glassdoor: 3.4
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