Advisor HR - 2nd Shift - Monroe, NC

Tyson Foods
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Customer service","Communication","Troubleshooting","Planning","Organizational skills"]

Provide process and transactional support for HR systems and users as the first point of contact through ServiceNow case management, chat, and phone. Handle walk-up HR support and first-level requests, including intake data, personal information updates, HR system navigation, and LOA support. Monitor HR inboxes, resolve routine requests, and escalate issues to People Operations and relevant HR leadership teams while helping meet support service level agreements.

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Tyson Foods
Tyson Foods
4 days ago

Advisor HR - 2nd Shift - Monroe, NC

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Provide process and transactional support for HR systems and users as the first point of contact through ServiceNow case management, chat, and phone. Handle walk-up HR support and first-level requests, including intake data, personal information updates, HR system navigation, and LOA support. Monitor HR inboxes, resolve routine requests, and escalate issues to People Operations and relevant HR leadership teams while helping meet support service level agreements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as the first point of contact for users via ServiceNow case management, chat, and phone support.
  • •Provide basic navigation support for routine HR correspondence (e.g., address changes, application support, background check corrections, employee self-service).
  • •Manage and resolve first-level support requests, including intake data, updating employee personal information, HR system navigation, and LOA support.
  • •Monitor HR inboxes and respond directly or escalate issues to appropriate People Operations teams and HR leadership.
  • •Collaborate with the People Operations team to improve support service level agreements and meet departmental KPIs.

Key Requirements

  • •Bachelor’s degree (or equivalent combination of education and experience).
  • •2+ years of relevant customer support experience and prior data entry experience.
  • •Intermediate computer skills, including proficiency in Microsoft Excel, Word, and PowerPoint.
  • •Excellent verbal and written communication skills with the ability to support a broad range of end users.
  • •Strong customer service, basic analytical/troubleshooting skills, and the ability to work in a fast-paced, team environment.
Experience:2+ years
Education:Bachelor's
Skills:Customer serviceCommunicationTroubleshootingPlanningOrganizational skills
Tech Stack:ServiceNowMicrosoft ExcelMicrosoft WordMicrosoft PowerPointSAPWorkday

Company Brief

Tyson Foods
Tyson Foods is a global food company that produces and markets chicken, beef, and pork products, along with prepared foods and packaged protein brands for retail and foodservice customers.
Industry: Food Production
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Springdale, United States
Founded: 1935
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Glassdoor: 3.5
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