Technical Support Engineer - PowerEdge XE

Dell
Australia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Ownership","Customer communication","Troubleshooting","High-pressure customer support","Operational excellence"]

Provide end-to-end technical support for customer-reported issues for PowerEdge XE servers, owning cases from web, phone, chat, and email through to resolution. Diagnose problems in Linux environments, use Dell and vendor diagnostic utilities, and troubleshoot complex server issues. Collaborate with Engineering, SE, and cross-functional teams to resolve incidents, document findings, and supply actionable insights to improve product quality and reliability.

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Dell
Dell
1 day ago

Technical Support Engineer - PowerEdge XE

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Last checked: 3 hours agoStatus: Live

Job Summary

Provide end-to-end technical support for customer-reported issues for PowerEdge XE servers, owning cases from web, phone, chat, and email through to resolution. Diagnose problems in Linux environments, use Dell and vendor diagnostic utilities, and troubleshoot complex server issues. Collaborate with Engineering, SE, and cross-functional teams to resolve incidents, document findings, and supply actionable insights to improve product quality and reliability.
Location: Australia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Take ownership of technically sophisticated customer issues and drive them to complete resolution across web, phone, chat, and email.
  • •Document relevant information and provide timely customer updates on issue progress.
  • •Resolve customer issues in collaboration with Engineering, SE, and other multi-functional teams.
  • •Provide qualified information to Engineering to improve product quality and reliability.
  • •Drive operational excellence through high-quality closures and ensure customers are treated with the highest respect.

Key Requirements

  • •3+ years of technical support experience.
  • •Strong knowledge of Dell PowerEdge servers and working fundamental knowledge of PowerEdge XE servers.
  • •Comfortable working in Linux environments (RHEL and Ubuntu).
  • •In-depth troubleshooting knowledge and understanding of Dell and vendor diagnostics utilities.
  • •Customer-facing experience in a high-pressure environment; Bachelor’s degree (desirable).
Experience:3+ years
Education:Bachelor's
Skills:OwnershipCustomer communicationTroubleshootingHigh-pressure customer supportOperational excellence
Tech Stack:Dell PowerEdgePowerEdge XELinuxRHELUbuntu

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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