Implementation Technician II

Motorola Solutions
Colorado, Washington, California, Oregon
Workplace: RemoteFull timeUSD 49,000 - 51,000 annuallyFunction: Field Service, Maintenance & Skilled TradesExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Attention to detail","Independent work","Troubleshooting","Adaptability"]

Provide technical support for Envysion installations for retail partners, handling real-time escalation calls and troubleshooting issues with field technicians. Execute installation scope plans, conduct system checkouts, and ensure deployments meet technical standards. Collaborate with project managers, tier 2 technical support, and sales engineers to keep installs on track, while delivering clear updates and participating in “train-the-trainer” sessions for partners and customers.

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FursaFursa
Motorola Solutions
Motorola Solutions
1 month ago

Implementation Technician II

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Source: Company careers pageValidated by: Fursa AI
Last checked: 35 days agoStatus: Live

Job Summary

Provide technical support for Envysion installations for retail partners, handling real-time escalation calls and troubleshooting issues with field technicians. Execute installation scope plans, conduct system checkouts, and ensure deployments meet technical standards. Collaborate with project managers, tier 2 technical support, and sales engineers to keep installs on track, while delivering clear updates and participating in “train-the-trainer” sessions for partners and customers.
Location: Colorado, Washington, California, Oregon
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Provide solution-oriented technical support and handle real-time escalation calls from partners and end customers during installations.
  • •Troubleshoot technical issues with field technicians and coordinate with internal teams to resolve problems quickly.
  • •Ensure installation scope plans are executed and conduct system checkouts before sign-off.
  • •Communicate installation progress, follow-ups, blockers, and next steps to internal teams and systems.
  • •Assist in training via “train-the-trainer” sessions so partners, technicians, and customers use up-to-date installation information.

Pay and Benefits

Salary: USD 49,000 - 51,000 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •High School Diploma or GED.
  • •2+ years of experience in a technical support role.
  • •Legal authorization to work in the U.S. indefinitely is required; employer work permit sponsorship is not available.
  • •Computer literacy with strong grasp of Linux and Google Workspace.
  • •Strong networking knowledge and system integration experience.
Experience:2+ yearsSaaSRetailVideoField installationsSurveillance/CCTV
Education:High School
Skills:CommunicationAttention to detailIndependent workTroubleshootingAdaptability
Tech Stack:LinuxGoogle WorkspaceSalesforce

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn