Data Center Service Supervisor

NTT
Bangkok
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Planning","Active listening","Adaptability","Client focus"]

Provide second-line onsite support and field engineering for clients’ data center environments, proactively identifying, logging, and resolving incidents to prevent missed SLAs. Manage standard and low-complexity service events, investigate alerts, diagnose root causes using knowledge articles, and coordinate with L3 engineers and stakeholders. Ensure infrastructure and solution software are configured, installed, tested, and operational, and maintain accurate incident tracking, reporting, and shift handovers.

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FursaFursa
NTT
NTT
3 days ago

Data Center Service Supervisor

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Last checked: 13 hours agoStatus: Live

Job Summary

Provide second-line onsite support and field engineering for clients’ data center environments, proactively identifying, logging, and resolving incidents to prevent missed SLAs. Manage standard and low-complexity service events, investigate alerts, diagnose root causes using knowledge articles, and coordinate with L3 engineers and stakeholders. Ensure infrastructure and solution software are configured, installed, tested, and operational, and maintain accurate incident tracking, reporting, and shift handovers.
Location: Bangkok
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Ensure assigned client infrastructure is configured, installed, tested, and operational.
  • •Install and configure solution software according to client requirements.
  • •Proactively identify, log, and resolve incidents and problems; diagnose root causes using knowledge articles.
  • •Respond to alerts, escalate to L3 Field Engineer when needed, and update incidents with progress and resolution details.
  • •Provide second-line remote and onsite technical support, coordinate with stakeholders and vendors, and follow shift handover procedures for continuity.

Key Requirements

  • •Bachelor’s degree (or equivalent) in Information Technology, Computing, or a related field.
  • •Professional-level certification in data center technologies (e.g., Cisco, NetApp, EMC such as CCNP (DC), ONTApp).
  • •Moderate experience building, deploying, and supporting data center networking infrastructure.
  • •Intermediate knowledge of data center network equipment (e.g., Nexus and MDS series switching) and integration into server and storage technologies.
  • •Ability to work in a pressurized environment and maintain effective communication and client-focused interactions.
Experience:Data centerNetworkingField support
Education:Bachelor's
Skills:CommunicationPlanningActive listeningAdaptabilityClient focus
Certifications:CCNP (DC)
Tech Stack:CiscoNetAppEMCCCNP (DC)ONTAppNexusMDS seriesSwitchingServerStorage

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn