Recovery Collector

U.S. Bancorp
Kansas, United States
Workplace: RemoteFull timeUSD 20 - 22.5Function: Executive & General ManagementExperience: 2-3 yearsEducation: high_schoolSkills: ["Customer service","Customer relations","Verbal communication","Written communication","Problem-solving"]

Collect payments on delinquent accounts by reviewing documentation and contacting customers through phone and written correspondence to set up repayment schedules. Work a defined weekly schedule with rotating Friday hours (Central Time) to minimize losses to the organization. Use knowledge of loan collection policies, fair debt collection practices, and applicable laws while delivering strong customer service and clear verbal and written communication.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
2 days ago

Recovery Collector

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Collect payments on delinquent accounts by reviewing documentation and contacting customers through phone and written correspondence to set up repayment schedules. Work a defined weekly schedule with rotating Friday hours (Central Time) to minimize losses to the organization. Use knowledge of loan collection policies, fair debt collection practices, and applicable laws while delivering strong customer service and clear verbal and written communication.
Location: Kansas, United States
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Collect payment on assigned delinquent accounts by reviewing documentation.
  • •Contact customers/clients by telephone and/or written correspondence.
  • •Arrange repayment schedules to minimize loss to the organization.
  • •Follow the weekly schedule (Mon & Thu 12pm–9pm; Tue/Wed/Fri 8–5; Friday rotates every 3 weeks, Central Time).
  • •Comply with applicable collection practices, laws, and company policies while managing delinquent accounts.

Pay and Benefits

Salary: USD 20 - 22.5
Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kRetirementPaid LeavePaid HolidaysAdoption AssistanceParental Leave

Key Requirements

  • •High school diploma or equivalent.
  • •Two to three years of experience in collections and/or customer service activities.
  • •Good knowledge of loan collection policies and procedures and fair debt collection practices and related laws.
  • •Strong customer service/relations skills.
  • •Ability to identify and resolve exceptions and organize and interpret information.
Experience:2-3 years
Education:High School
Skills:Customer serviceCustomer relationsVerbal communicationWritten communicationProblem-solving

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
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