IT Analyst

Qualtrics
Dublin
Workplace: HybridFull timeFunction: IT Support & HelpdeskExperience: 2+ yearsSkills: ["Troubleshooting","Communication","Organization","Service mindset","Documentation"]

Support employees with reliable, end-user technology and keep internal systems running smoothly. Resolve laptop, software, VoIP, and videoconferencing issues; manage IT tickets using ServiceNow; and support Zoom Rooms and conference spaces. Help with onboarding/offboarding by provisioning devices and accounts, maintain troubleshooting documentation, and collaborate with the IT Support team to improve how support scales across the hybrid workplace.

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FursaFursa
Qualtrics
Qualtrics
1 day ago

IT Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Support employees with reliable, end-user technology and keep internal systems running smoothly. Resolve laptop, software, VoIP, and videoconferencing issues; manage IT tickets using ServiceNow; and support Zoom Rooms and conference spaces. Help with onboarding/offboarding by provisioning devices and accounts, maintain troubleshooting documentation, and collaborate with the IT Support team to improve how support scales across the hybrid workplace.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide fast end-user support for laptops, software, VoIP, videoconferencing, and other workplace technologies
  • •Triage and resolve IT tickets, using documentation for common issues and escalating more complex problems
  • •Support meeting spaces with conference room and Zoom Rooms support so teams can collaborate without interruption
  • •Handle onboarding and offboarding by setting up devices and accounts and reclaiming or resetting equipment
  • •Maintain and improve IT documentation and help with office technology setup, audits, and account provisioning/updates

Pay and Benefits

Perks:Wellness StipendSick Days

Key Requirements

  • •2+ years of experience in IT support, helpdesk, or a similar technical support role
  • •Experience supporting end users in a Tier 2 or Tier 3 environment
  • •Strong troubleshooting skills across Mac OS and Windows environments
  • •Experience with endpoint management tools such as Jamf, Intune, Autopilot, SCCM, or similar
  • •Familiarity with ticketing systems like ServiceNow and experience supporting VoIP, Zoom Rooms, or videoconferencing
Experience:2+ years
Skills:TroubleshootingCommunicationOrganizationService mindsetDocumentation
Languages:EnglishSpanish
Tech Stack:Mac OSWindowsJamfIntuneAutopilotSCCMServiceNowVoIPZoom RoomsVideoconferencing

Company Brief

Qualtrics
Provides an experience management (XM) platform that helps organizations collect, analyze, and act on customer, employee, product, and brand experience data to improve business outcomes across functions.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Provo, United States
Founded: 2002
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn