ActiveProspect

1 month ago

Renewals Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Detail-oriented Renewals Specialist to support the customer renewal process for subscription-based customers. Coordinate renewal activities with Customer Success, Sales, Finance, and Legal; prepare renewal quotes and contracts; track upcoming renewals; and maintain accurate renewal records to drive customer retention and recurring revenue growth.

Location: Austin

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage a portfolio of customer renewals and proactively engage customers regarding upcoming contract expiration dates
•Prepare renewal quotes, order forms, and supporting documentation
•Coordinate with Customer Success Managers (CSMs) and Account Executives to support successful renewals
•Assist customers with contract-related questions and ensure a smooth renewal experience
•Maintain accurate renewal records and customer information within the CRM system

Travel: Low travel

Key Requirements

•3-4 years of experience in customer service, account management, sales support, customer success, operations, or a related field
•Experience working in a SaaS, technology, or subscription-based business is preferred but not required
•Strong organizational skills with the ability to manage multiple priorities and deadlines
•Excellent written and verbal communication skills
•Detail-oriented with strong problem-solving abilities

Experience:3-4 yearsSaaSSubscription-basedCustomer success

Skills:CommunicationTeamworkProblem-solvingCustomer-focusedCollaboration

Languages:English

Tech Stack:SalesforceGoogleMicrosoftCRMWorkspace365

Company Brief

ActiveProspect

Provides a consent-based marketing SaaS platform (TrustedForm, LeadConduit) that certifies opt-in leads, prevents lead fraud, and helps marketers ensure compliance and optimize lead acquisition.

Industry: RegTech

Company Size: Medium (51 to 250 employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 2004

Glassdoor: 4.6

Website LinkedIn Glassdoor

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ActiveProspect

1 month ago

Renewals Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Austin

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage a portfolio of customer renewals and proactively engage customers regarding upcoming contract expiration dates
•Prepare renewal quotes, order forms, and supporting documentation
•Coordinate with Customer Success Managers (CSMs) and Account Executives to support successful renewals
•Assist customers with contract-related questions and ensure a smooth renewal experience
•Maintain accurate renewal records and customer information within the CRM system

Travel: Low travel

Key Requirements

•3-4 years of experience in customer service, account management, sales support, customer success, operations, or a related field
•Experience working in a SaaS, technology, or subscription-based business is preferred but not required
•Strong organizational skills with the ability to manage multiple priorities and deadlines
•Excellent written and verbal communication skills
•Detail-oriented with strong problem-solving abilities

Experience:3-4 yearsSaaSSubscription-basedCustomer success

Skills:CommunicationTeamworkProblem-solvingCustomer-focusedCollaboration

Languages:English

Tech Stack:SalesforceGoogleMicrosoftCRMWorkspace365

Company Brief

ActiveProspect

Provides a consent-based marketing SaaS platform (TrustedForm, LeadConduit) that certifies opt-in leads, prevents lead fraud, and helps marketers ensure compliance and optimize lead acquisition.

Industry: RegTech

Company Size: Medium (51 to 250 employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 2004

Glassdoor: 4.6

Website LinkedIn Glassdoor