Head of Customer Operations

BlueCargo
Los Angeles, New York
Full timeUSD 140,000 - 190,000 annuallyFunction: Administration & Executive AssistanceExperience: 10+ yearsSkills: ["Strategic thinking","Communication","Executive presence","Data-driven decision-making"]

Lead and scale the customer-supporting operations behind BlueCargo’s freight audit service. Own operational strategy, build and develop a growing team, and design automation-first processes with clear SLAs and performance metrics. Drive cross-functional alignment across product, engineering, and business, and manage operational OKRs by surfacing insights and resolving issues when trends go off-track. Partner directly with founders on long-term scaling decisions.

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FursaFursa
BlueCargo
BlueCargo
1 year ago

Head of Customer Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Lead and scale the customer-supporting operations behind BlueCargo’s freight audit service. Own operational strategy, build and develop a growing team, and design automation-first processes with clear SLAs and performance metrics. Drive cross-functional alignment across product, engineering, and business, and manage operational OKRs by surfacing insights and resolving issues when trends go off-track. Partner directly with founders on long-term scaling decisions.
Location: Los Angeles, New York
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Own operational strategy for freight audit operations across the customer portfolio.
  • •Recruit, develop, and lead Customer Operations Analysts and the Logistics Team to support 2–3x volume growth.
  • •Architect automation-first, repeatable processes; define SLAs and key operational metrics.
  • •Act as the operational voice across product, engineering, and business to identify where automation vs. human involvement is critical.
  • •Build and own the operational OKR framework and lead resolution when performance trends off-track.

Pay and Benefits

Salary: USD 140,000 - 190,000 annually
Perks:Health InsurancePaid Leave

Key Requirements

  • •10+ years in international logistics or operations, including 3+ years in a leadership role managing managers.
  • •Proven ability to build scalable systems and teams in a high-growth environment.
  • •Strategic thinking with the ability to translate ambiguity into clear priorities and execution.
  • •Deep fluency in operational OKRs and a data-driven approach to decision-making.
  • •Strong executive presence and communication skills, comfortable influencing across product, engineering, CS, and the C-suite.
Experience:10+ yearsInternational logisticsOperationsHigh-growth startups
Skills:Strategic thinkingCommunicationExecutive presenceData-driven decision-making

Company Brief

BlueCargo
Provides a digital cargo and freight management platform for shippers and carriers, offering shipment booking, tracking, documentation automation, and optimization tools to streamline ocean and multimodal logistics operations.
Industry: Supply Chain Technology
Website