Bilingual Customer Service Associate (Cambridge, ON, CA, N3C 4N6)

Provide bilingual (French) customer support for an insurance organization by handling inbound phone and email inquiries, explaining benefit coverage, and opening/managing insurance cases. Accurately document and research customer information, initiate claims when needed, and respond to claims status and policy questions. Help customers with pre-trip assistance and online claim submissions while following Canada’s privacy requirements. Work effectively in an environment using AI, machine learning, data analytics, and cloud-based tools.