Medical Case Manager (Brisbane, QLD, AU, 4000)

Allianz
Brisbane
Full timeFunction: Healthcare (Clinical, Medical, Wellness)Skills: ["Empathy","Customer focus","Organisation","Problem-solving","Attention to detail","Multitasking","Proactive mindset","Collaboration","Decision-making"]

Coordinate medical assistance cases from first contact through resolution in a 24/7 environment. Manage inbound and outbound communications via phone and email, gather and document information in real time, and refer urgent or high-risk cases to Registered Nurses and clinical staff. Liaise with healthcare providers, hospitals, travel partners, and internal teams while monitoring progress, following up proactively, and escalating issues in line with procedures and compliance requirements.

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FursaFursa
Allianz
Allianz
16 hours ago

Medical Case Manager (Brisbane, QLD, AU, 4000)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Coordinate medical assistance cases from first contact through resolution in a 24/7 environment. Manage inbound and outbound communications via phone and email, gather and document information in real time, and refer urgent or high-risk cases to Registered Nurses and clinical staff. Liaise with healthcare providers, hospitals, travel partners, and internal teams while monitoring progress, following up proactively, and escalating issues in line with procedures and compliance requirements.
Location: Brisbane
Employment Type: Full time · Permanent
Job Function: Healthcare (Clinical, Medical, Wellness)

Key Responsibilities

  • •Manage inbound and outbound communications and coordinate medical assistance cases from first contact through resolution.
  • •Deliver exceptional customer service across phone and email channels while gathering and documenting critical information in real time.
  • •Coordinate support for customers during medical events while travelling or requiring assistance.
  • •Ensure medical cases are referred appropriately to Registered Nurses and clinical staff; liaise with healthcare providers, hospitals, travel partners, and internal stakeholders.
  • •Monitor case progress, proactively follow up for positive outcomes, and escalate urgent, complex, or high-risk cases per procedures while maintaining compliant records.

Key Requirements

  • •Experience in customer service, case management, healthcare administration, insurance, assistance, claims, or contact centre environments.
  • •Strong verbal and written communication skills.
  • •Ability to remain calm, professional, and solutions-focused under pressure.
  • •Excellent attention to detail and data accuracy for real-time documentation.
  • •Strong multitasking, prioritisation, and comfort navigating multiple systems and technologies simultaneously.
Experience:HealthcareInsuranceAssistanceClaimsContact centre
Skills:EmpathyCustomer focusOrganisationProblem-solvingAttention to detailMultitaskingProactive mindsetCollaborationDecision-making

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn