SVP Manager, Client Account Management

Health Catalyst
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 10+ yearsEducation: bachelorsSkills: ["CRM"]

Strategic, high-impact SaaS leadership role overseeing client relationships and the Client Account Management team. Responsible for developing account strategies, driving ARR and logo retention, and partnering with Sales, Marketing, Product, and Implementation to maximize revenue and client satisfaction in a fast-growing healthcare SaaS environment.

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FursaFursa
Health Catalyst
Health Catalyst
2 months ago

SVP Manager, Client Account Management

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Last checked: 1 hour agoStatus: Live

Job Summary

Strategic, high-impact SaaS leadership role overseeing client relationships and the Client Account Management team. Responsible for developing account strategies, driving ARR and logo retention, and partnering with Sales, Marketing, Product, and Implementation to maximize revenue and client satisfaction in a fast-growing healthcare SaaS environment.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Lead, mentor, and inspire a high-performing Client Account Management team, fostering accountability, strategic thinking, and business acumen.
  • •Set clear goals and expectations for the team and provide guidance to achieve departmental objectives.
  • •Drive a performance-based culture and manage the expansion of the Client Account Management team as the business scales.
  • •Develop and execute strategic account management plans to drive growth, retention, and customer satisfaction across the client base; align with cross-functional teams.
  • •Own ARR retention, logo retention, and upsell as primary success metrics; identify opportunities for revenue expansion within existing accounts.

Key Requirements

  • •Bachelor’s degree in Business, Marketing, or a related field; or equivalent work experience.
Experience:10+ yearsHealthcareSaaS
Education:Bachelor's
Skills:CRM
Tech Stack:CRM

Company Brief

Health Catalyst
Provides a data and analytics platform and services that help healthcare organizations improve clinical, financial, and operational outcomes by aggregating and analyzing healthcare data to support decision-making, performance improvement, and value-based care initiatives.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Salt Lake City, United States
Founded: 2008
WebsiteLinkedIn