CX Al Majlis Team Leader - Arabic Speaker

Serco
Dubai
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Team leadership","Coaching","Mentoring","Customer-focused communication","Issue resolution","Performance management","Reporting","Administrative accuracy"]

Lead and deploy frontline Customer Experience teams across Dubai Airports terminal zones, ensuring service standards are met each shift. Coach and mentor team members, execute shift staff deployment plans, and coordinate closely with airport operations and control centre for efficient resource utilization. Support performance management through reviews and training, ensure all staff are fully briefed and competent, and help the operations team with reports, briefings, and required administrative tasks.

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FursaFursa
Serco
Serco
1 day ago

CX Al Majlis Team Leader - Arabic Speaker

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Last checked: 13 hours agoStatus: Live

Job Summary

Lead and deploy frontline Customer Experience teams across Dubai Airports terminal zones, ensuring service standards are met each shift. Coach and mentor team members, execute shift staff deployment plans, and coordinate closely with airport operations and control centre for efficient resource utilization. Support performance management through reviews and training, ensure all staff are fully briefed and competent, and help the operations team with reports, briefings, and required administrative tasks.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Guide, coach, and mentor Customer Experience team members to build high-performing teams and meet standards and behaviours.
  • •Execute the staff deployment plan for each shift, ensuring required positions are resourced on time and compliant with requirements.
  • •Coordinate with Dubai Airports teams in terminals and the airport control centre to optimize resource utilization; plan and execute shift plans including break management and staff redeployment.
  • •Support terminal operations performance management through regular performance reviews, training, and development activities.
  • •Support operations with briefing/report preparation, information gathering and recording, and completion of required administrative tasks.

Key Requirements

  • •Educated to a level of High School Diploma, General Education Degree, or equivalent professional qualification.
  • •Team leadership and management skills.
  • •Knowledge of airport operations and security is essential.
  • •Customer service experience.
  • •Arabic speaker with industry experience in Retail, F&B, Hotel, Airport, or hospitality (essential).
Experience:AirportHospitalityRetailF&B
Education:High School
Skills:Team leadershipCoachingMentoringCustomer-focused communicationIssue resolutionPerformance managementReportingAdministrative accuracy
Languages:Arabic

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn