Sales & Service Lead - Mall at Millenia

Alo Yoga
Orlando
Workplace: OnsiteFull timeFunction: SalesExperience: 2+ yearsSkills: ["Leadership","Communication","Coaching","Feedback","Customer focus"]

Lead day-to-day sales and guest service on the sales floor to elevate the customer experience. Drive engagement and guest education targets through coaching and feedback, build daily customer relationships, and use performance reports to execute action plans. Partner with Operations and Visual leads to manage budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities. Oversee Sales & Service Associates and Cashiers, supporting recruitment and individual growth.

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Alo Yoga
Alo Yoga
2 months ago

Sales & Service Lead - Mall at Millenia

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Lead day-to-day sales and guest service on the sales floor to elevate the customer experience. Drive engagement and guest education targets through coaching and feedback, build daily customer relationships, and use performance reports to execute action plans. Partner with Operations and Visual leads to manage budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities. Oversee Sales & Service Associates and Cashiers, supporting recruitment and individual growth.
Location: Orlando
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Lead an exceptional guest experience by assessing guest connection and providing technical product education, coaching the team to address gaps
  • •Build and maintain client relationships daily with customers
  • •Analyze reports to strategize, deliver results, and support action plans focused on deficient areas
  • •Ensure effective sales floor coverage by developing workforce solutions and leading selling initiatives
  • •Oversee Sales & Service Associates and Cashiers, including recruitment, development, and performance feedback

Pay and Benefits

Perks:Health InsuranceDentalVision401kEmployee DiscountParental LeaveClothing AllowanceStreaming Classes

Key Requirements

  • •2+ years of prior work experience in a client-centric, sales environment
  • •Proven leadership capabilities with excellent decision making
  • •Values and is receptive to feedback while eager to provide it
  • •High energy and upbeat approach with the ability to integrate fun and work
  • •Excellent interpersonal and written communication skills
Experience:2+ yearsRetail
Skills:LeadershipCommunicationCoachingFeedbackCustomer focus
Languages:English

Company Brief

Alo Yoga
Designs and sells premium yoga-inspired apparel, activewear, and accessories direct-to-consumer and through retail partners. Known for stylish performance fabrics, lifestyle branding, and a strong digital and retail presence globally.
Industry: Fashion & Apparel
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Los Angeles, United States
Founded: 2007
WebsiteLinkedIn