Client Services Representative

Autodesk
Singapore
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Communication","Troubleshooting","Problem-solving","Customer focus","Service orientation","Adaptability","Ownership","Attention to detail","Teamwork","Content creation"]

Support Autodesk customers and partners by troubleshooting product access issues, order processing, and account sign-in problems. Handle inquiries via phone, chat, and web/email while analyzing and documenting issues to drive timely resolution. Provide “how to” sessions, educate on self-serve resources, and serve as a subject matter expert on Autodesk policies, processes, and tools. Contribute to partner onboarding, training, webinars, shared knowledge base content, and cross-functional service solutions.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Autodesk
Autodesk
22 hours ago

Client Services Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 minutes agoStatus: Live

Job Summary

Support Autodesk customers and partners by troubleshooting product access issues, order processing, and account sign-in problems. Handle inquiries via phone, chat, and web/email while analyzing and documenting issues to drive timely resolution. Provide “how to” sessions, educate on self-serve resources, and serve as a subject matter expert on Autodesk policies, processes, and tools. Contribute to partner onboarding, training, webinars, shared knowledge base content, and cross-functional service solutions.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Ensure customers have immediate access to purchased software products, including troubleshooting back-office systems and using third-party tools to diagnose access root causes.
  • •Respond to support needs for product access, order processing, account sign-in, license fulfillment, and other related inquiries.
  • •Communicate with customers and partners across phone, chat, and web/email; investigate, document, and resolve issues to deliver an exceptional experience.
  • •Provide account feature guidance and conduct “how to” sessions, including hands-on training, webinars, and readiness activities.
  • •Create and modify knowledge base content, collaborate with cross-functional teams, and support partner enablement with onboarding/training and service reviews.

Key Requirements

  • •3+ years in a customer-facing or client services position.
  • •Experience in a customer service environment and ability to meet/exceed operational KPIs.
  • •Fluent in Korean (native) and English; other languages are an advantage.
  • •Strong verbal and written communication, with ability to identify trends and propose solutions.
  • •Willingness to work varying shifts and OT as necessary; technology-savvy and service-oriented.
Experience:3+ years
Skills:CommunicationTroubleshootingProblem-solvingCustomer focusService orientationAdaptabilityOwnershipAttention to detailTeamworkContent creation
Languages:KoreanEnglish

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor