Offline Customer Support Officer (Benue)

Moniepoint Group
Nigeria
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: associatesSkills: ["Communication","Problem-solving","Customer-centric","Empathy","Attention to detail"]

Provide high-quality, timely support to walk-in customers and WhatsApp group members, resolving enquiries and service-related concerns with a consistent customer experience. Accurately log all support requests, coordinate with internal teams to ensure fast resolution, and escalate complex issues to the Regional/State Team Lead. Collect customer feedback and identify customer needs to improve satisfaction while adhering to communication scripts, procedures, and data privacy requirements.

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Moniepoint Group
Moniepoint Group
1 day ago

Offline Customer Support Officer (Benue)

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Last checked: 1 hour agoStatus: Live

Job Summary

Provide high-quality, timely support to walk-in customers and WhatsApp group members, resolving enquiries and service-related concerns with a consistent customer experience. Accurately log all support requests, coordinate with internal teams to ensure fast resolution, and escalate complex issues to the Regional/State Team Lead. Collect customer feedback and identify customer needs to improve satisfaction while adhering to communication scripts, procedures, and data privacy requirements.
Location: Nigeria
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Serve as the first point of contact for walk-in customers and respond to inquiries on WhatsApp platforms.
  • •Provide prompt, accurate, high-quality responses to customer inquiries and service requests.
  • •Log all customer support requests accurately for tracking and follow-up.
  • •Coordinate with internal teams to ensure timely resolution of customer issues.
  • •Escalate complex or unresolved issues to the Regional/State Team Lead as required.

Key Requirements

  • •1–2 years of relevant customer service/support experience.
  • •BSc or HND minimum educational qualification.
  • •Completed NYSC or has a valid exemption/exclusion certificate.
  • •Excellent written and verbal communication for walk-ins and WhatsApp group communications.
  • •Strong problem-solving and issue-resolution with meticulous attention to tracking and documentation.
Experience:1-2 years
Education:Associate's
Skills:CommunicationProblem-solvingCustomer-centricEmpathyAttention to detail

Company Brief

Moniepoint Group
Provides digital payments, merchant services, agent banking, card issuance, and business banking solutions across Nigeria and other African markets, serving SMEs, merchants, and financial institutions with technology-first transaction and banking infrastructure.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Lagos, Nigeria
Founded: 2015
WebsiteLinkedIn