Customer Service vacancy

Sutherland
Cairo
Workplace: OnsiteFull timeEGP 20 - 24 monthlyFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Customer orientation","Problem-solving","Organizational skills"]

Handle customer inquiries via phone, email, and social media, providing accurate product and service information. Resolve complaints professionally and follow up to ensure customer satisfaction. Maintain customer records and update relevant systems while collaborating with other departments to troubleshoot and resolve customer issues. You’ll work in a customer-focused environment that includes training and development to support your growth.

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FursaFursa
Sutherland
Sutherland
2 days ago

Customer Service vacancy

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Handle customer inquiries via phone, email, and social media, providing accurate product and service information. Resolve complaints professionally and follow up to ensure customer satisfaction. Maintain customer records and update relevant systems while collaborating with other departments to troubleshoot and resolve customer issues. You’ll work in a customer-focused environment that includes training and development to support your growth.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries through phone, email, and social media.
  • •Provide accurate information about products and services.
  • •Handle customer complaints and resolve issues professionally.
  • •Follow up with customers to ensure satisfaction.
  • •Maintain accurate customer records, update systems, and work with other departments to resolve problems.

Pay and Benefits

Salary: EGP 20 - 24 monthly

Key Requirements

  • •Excellent communication and interpersonal skills.
  • •Good English communication skills.
  • •Customer-oriented approach and ability to stay calm under pressure.
  • •Strong problem-solving and organizational skills.
  • •Ability to work as part of a team; previous customer service experience is preferred.
Skills:CommunicationInterpersonal skillsCustomer orientationProblem-solvingOrganizational skills
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor