Senior Customer Service Representative

Eaton
Australia
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2-3 yearsSkills: ["Communication","Mentoring","Coaching","Order management","Customer relationship development"]

Support day-to-day mentoring and work allocation for the Power Quality customer service team while acting as second-in-charge to the team leader. Manage order processing (purchase orders, pricing/availability, stock utilisation) via phone and email, ensure SLAs are met, and help achieve sales budget targets. Collaborate with product, finance, sales, and supply chain to resolve requests, handle escalations, and improve internal processes using quality systems and NCR reporting.

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Eaton
Eaton
1 month ago

Senior Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Support day-to-day mentoring and work allocation for the Power Quality customer service team while acting as second-in-charge to the team leader. Manage order processing (purchase orders, pricing/availability, stock utilisation) via phone and email, ensure SLAs are met, and help achieve sales budget targets. Collaborate with product, finance, sales, and supply chain to resolve requests, handle escalations, and improve internal processes using quality systems and NCR reporting.
Location: Australia
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Support day-to-day mentoring and work allocation for the Power Quality Customer Service Team, acting as second-in-charge.
  • •Manage customer service workloads to ensure SLAs are met and maintain second-person direction from the team leader.
  • •Handle optimal order management via telephone and email, including purchase orders, pricing/availability, and stock utilisation.
  • •Collaborate with product management, finance, sales, and supply chain to resolve requests efficiently and to quality.
  • •Support escalations and investigations, report process/quality issues, and enter NCRs into quality systems; coach team members as a subject matter expert.

Pay and Benefits

Perks:ParkingAnnual BonusVolunteer DaysLearning Budget

Key Requirements

  • •2-3 years of experience in electrical or similar complex industries.
  • •Demonstrated mentoring/coaching experience and/or prior leadership roles.
  • •Intermediate computer skills with ERP and Microsoft Office experience.
  • •ERP experience preferred: SAP and Salesforce.
  • •Exceptional communication skills.
Experience:2-3 yearsElectricalPower qualityComplex industries
Skills:CommunicationMentoringCoachingOrder managementCustomer relationship development
Tech Stack:ERPMicrosoft OfficeSAPSalesforceQuality systemsNCRs

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn