AI Success Manager, East

Glean
United States
Workplace: RemoteFull timeFunction: Transportation & Fleet OperationsExperience: 3+ yearsSkills: ["Communication","Problem-solving","Project management","Stakeholder management"]

Delivery Excellence Manager leads enterprise deployments and long-term customer engagements for Glean’s AI-powered knowledge platform. You will own end-to-end delivery from kickoff to renewal, guide cross-functional teams, set up SSO/connectors, create joint success plans, monitor adoption and success metrics, escalate risks, and ensure measurable business value for customers in a remote US-based context.

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Glean
Glean
6 months ago

AI Success Manager, East

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Last checked: 9 minutes agoStatus: Live

Job Summary

Delivery Excellence Manager leads enterprise deployments and long-term customer engagements for Glean’s AI-powered knowledge platform. You will own end-to-end delivery from kickoff to renewal, guide cross-functional teams, set up SSO/connectors, create joint success plans, monitor adoption and success metrics, escalate risks, and ensure measurable business value for customers in a remote US-based context.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Manager level

Key Responsibilities

  • •Lead on new customer deployments including hands on guidance for the setup of SSO and connectors.
  • •Own the end-to-end delivery from kickoff to go-live thru renewal, ensuring clarity on expectations for all stakeholders timelines and Services budget.
  • •Create and execute on joint success plans that drive additional adoption, deepen engagement, and result in measurable business value.
  • •Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams.
  • •Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary.

Pay and Benefits

Perks:Health InsuranceVisionDental401kEducation StipendWellness StipendRemote Work

Key Requirements

  • •3+ years of experience in technical deployment, implementation management, or technical account management of SaaS products.
  • •Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
  • •Must hold one of the following certifications: AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader
  • •Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures
  • •Strong organizational, project management, and communication abilities.
Experience:3+ yearsSaaSEnterprise
Skills:CommunicationProblem-solvingProject managementStakeholder management
Certifications:AWS Certified Cloud PractitionerMicrosoft Certified Azure FundamentalsGoogle Cloud Digital Leader
Languages:English
Tech Stack:AWSAzureGoogle CloudSSOConnectorsAgileDevOps

Company Brief

Glean
Provides an enterprise search and knowledge discovery platform that helps organizations find information across apps, drives, and internal tools, improving employee productivity and onboarding through AI-powered search and relevance ranking.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn