Customer Success Manager - Remote

Magic
Philippines
Workplace: RemoteFull timePHP 60,000 - 80,000 monthlyFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Strategic relationship building","Proactive problem solving","Data-driven thinking","Ownership mentality","Cross-functional influence","Resilience","Adaptability","Executive communication","Written communication"]

Own a portfolio of B2B customer accounts and drive retention and expansion from onboarding through renewal. Run US-hours client calls, QBRs, and executive communications to protect revenue and identify growth opportunities. Use HubSpot (or Salesforce) plus Excel dashboards to track account health, churn risk, CSAT/NPS, and portfolio metrics, while handling escalations end-to-end with cross-functional partners.

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FursaFursa
Magic
Magic
6 hours ago

Customer Success Manager - Remote

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own a portfolio of B2B customer accounts and drive retention and expansion from onboarding through renewal. Run US-hours client calls, QBRs, and executive communications to protect revenue and identify growth opportunities. Use HubSpot (or Salesforce) plus Excel dashboards to track account health, churn risk, CSAT/NPS, and portfolio metrics, while handling escalations end-to-end with cross-functional partners.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a segmented portfolio of accounts, prioritize by size/health/growth potential, and maintain 90%+ gross revenue retention and 110%+ net revenue retention.
  • •Navigate renewals 60–90 days before expiration, address concerns, and negotiate terms to prevent churn.
  • •Execute Magic’s 30-60-90 onboarding framework, run kickoff calls within 24–48 hours, and build tailored success plans.
  • •Build trusted advisor relationships with C-suite executives/founders, multi-thread across client organizations, and run escalations end-to-end.
  • •Analyze usage and behavioral data to predict churn/expansion, prepare monthly portfolio health reports, and support process improvement and playbooks.

Pay and Benefits

Salary: PHP 60,000 - 80,000 monthly
Perks:Health InsuranceHmo CoveragePaid LeaveSssPag-ibigPaid Training13th Month

Key Requirements

  • •3–5 years of B2B customer success or account management experience managing a portfolio of accounts simultaneously.
  • •Direct ownership of revenue retention and expansion targets from onboarding through renewal.
  • •US market experience and strong understanding of US SMB culture and executive communication norms.
  • •HubSpot proficiency (or expert-level Salesforce with transferable skills) for daily pipeline and health tracking.
  • •Intermediate to advanced Excel/Google Sheets skills (pivot tables, VLOOKUP/INDEX MATCH, dashboards).
Experience:3-5 yearsB2BCustomer successAccount managementUS marketSMB
Skills:Strategic relationship buildingProactive problem solvingData-driven thinkingOwnership mentalityCross-functional influenceResilienceAdaptabilityExecutive communicationWritten communication
Languages:English
Tech Stack:HubSpotSalesforceExcelGoogle SheetsVLOOKUPINDEX MATCH

Company Brief

Magic
Provides on‑demand dedicated virtual executive assistants and concierge services for businesses and executives, matching clients with trained remote assistants and AI-enabled support to handle administrative, sales, and personal tasks.
Industry: Professional Services
Company Size: Large (251 to 1,000 employees)
Revenue: USD 50M to 100M
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor