Customer Experience Specialist - Arabic Speaker

Alaan
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Organization","Trustworthiness","Independent ownership"]

Serve as the first point of contact for customers via WhatsApp, email, and phone, using strong technical knowledge to help them get the most from Alaan’s spend management platform. Understand customer needs, follow up on issues, and solve problems end to end while balancing escalation when required. Work cross-functionally with Design and Engineering to improve the customer experience and the product.

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FursaFursa
Alaan
Alaan
12 hours ago

Customer Experience Specialist - Arabic Speaker

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers via WhatsApp, email, and phone, using strong technical knowledge to help them get the most from Alaan’s spend management platform. Understand customer needs, follow up on issues, and solve problems end to end while balancing escalation when required. Work cross-functionally with Design and Engineering to improve the customer experience and the product.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Be the first point of contact for customer interactions via WhatsApp, email, and phone.
  • •Understand customer needs and propose solutions tailored to their business requirements.
  • •Proactively follow up on issues raised by customers to ensure resolution.
  • •Develop a thorough understanding of customer-side product and expense processes and suggest improvements.
  • •Work cross-functionally with other teams to improve the product and customer experience.

Pay and Benefits

Perks:Gym Membership

Key Requirements

  • •3+ years of experience in similar roles at prominent start-ups.
  • •Fluency in both Arabic and English, both written and oral.
  • •Strong communication skills for speaking with customers, with confidence.
  • •Ability to own problems end-to-end: break them down, identify next steps, and drive resolution.
  • •Very organized and meticulous, ensuring no customer issue falls through the cracks.
Experience:FintechB2B SaaSStartup
Skills:CommunicationProblem-solvingOrganizationTrustworthinessIndependent ownership
Languages:ArabicEnglish

Company Brief

Alaan
Provides corporate charge cards, expense management, and banking infrastructure for businesses in the Middle East, enabling streamlined spend controls, virtual cards, and financial automation for startups and enterprises.
Industry: Fintech Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn