CUSTOMER SUCCESS OPERATIONS SPECIALIST

Micron Technology
Malaysia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Analytical thinking","Problem-solving","Interpersonal communication","Stakeholder management","Cross-functional collaboration"]

Own customer success operations by optimizing the order process, resolving customer issues, and driving customer satisfaction and loyalty. Build internal and external relationships to ensure teams meet customer expectations and align deliverables with corporate strategic objectives, market share targets, and sales plans. Manage customer scorecards and CAPA actions, support QBR updates, and help launch customer-facing tools while applying AI-driven improvements to increase efficiency and accuracy.

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Micron Technology
Micron Technology
2 months ago

CUSTOMER SUCCESS OPERATIONS SPECIALIST

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own customer success operations by optimizing the order process, resolving customer issues, and driving customer satisfaction and loyalty. Build internal and external relationships to ensure teams meet customer expectations and align deliverables with corporate strategic objectives, market share targets, and sales plans. Manage customer scorecards and CAPA actions, support QBR updates, and help launch customer-facing tools while applying AI-driven improvements to increase efficiency and accuracy.
Location: Malaysia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Drive customer satisfaction and loyalty by optimizing the order process and taking ownership of resolving customer issues.
  • •Implement operational actions to support Micron’s goal of #1 supplier ranking and improve operational efficiency through hub/vHub management.
  • •Manage customer service and delivery scorecards, coordinate CAPA with cross-functional partners, and represent GSC in delivering supply updates.
  • •Collect and align customer expectations with internal deliverables through extensive collaboration with functional partners.
  • •Support the launch and scaling of customer-facing tools and frameworks, leveraging AI technologies to improve efficiency and accuracy.

Key Requirements

  • •Bachelor’s degree in business with proven experience in a customer success or operations role.
  • •1+ year of experience in customer success or operations management facing external customers.
  • •Strong analytical and problem-solving skills with business and supply chain acumen.
  • •Excellent interpersonal and communication skills.
  • •Preferred: familiarity with SAP, CRM software, and data analysis tools; good Excel and PowerPoint skills.
Experience:1+ yearsCustomer successOperations managementSupply chainB2B
Education:Bachelor's in business
Skills:Analytical thinkingProblem-solvingInterpersonal communicationStakeholder managementCross-functional collaboration
Tech Stack:SAPCRMExcelPowerPointArtificial Intelligence (AI)VHubCBRCAPAQBR

Company Brief

Micron Technology
Designs and manufactures semiconductor memory and storage solutions, including DRAM, NAND, and NOR flash, for computing, networking, mobile, and automotive markets worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Boise, United States
Founded: 1978
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn