Telesales Representative (Auto)

Carousell Group
Kuala Lumpur
Workplace: HybridFull timeFunction: SalesExperience: 3+ yearsSkills: ["Communication","Persuasion","Negotiation","Customer service","Relationship-building"]

Telesales Executive for Mudah Certified within Carousell Group, based in Kuala Lumpur, Malaysia. Lead engagement and conversion through inbound/outbound calls, build trust with car buyers, and guide customers through a fully online digital purchase journey. Coordinate with dealers, inspection teams, and financing partners while maintaining records and ensuring compliance and transparency.

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Carousell Group
Carousell Group
10 months ago

Telesales Representative (Auto)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Telesales Executive for Mudah Certified within Carousell Group, based in Kuala Lumpur, Malaysia. Lead engagement and conversion through inbound/outbound calls, build trust with car buyers, and guide customers through a fully online digital purchase journey. Coordinate with dealers, inspection teams, and financing partners while maintaining records and ensuring compliance and transparency.
Location: Kuala Lumpur
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Handle inbound leads from Mudah.my, Leadbot, and campaigns with immediate and consistent follow-up.
  • •Execute outbound calls to warm leads, presenting cars, financing options, and Mudah Certified benefits persuasively.
  • •Understand customer needs (budget, preferred model, financing readiness, trade-in options) and provide tailored recommendations.
  • •Build rapport through consultative, customer-first selling; clearly explain the value of Mudah Certified (trusted dealers, warranty, transparent inspections).
  • •Schedule inspections, test drives, and dealer appointments via WhatsApp; coordinate with dealers, inspection teams, and financing partners to ensure smooth process flow.

Key Requirements

  • •Minimum 3 years’ experience in telesales, automotive, or field sales with a proven sales record.
  • •Strong persuasion, negotiation, and closing skills over phone/WhatsApp.
  • •Familiar with car market trends, pricing, and buyer psychology; Tech-savvy with CRM systems and WhatsApp Business.
  • •Fluent in English & Bahasa Malaysia; Mandarin is a strong advantage.
  • •Results-driven, resilient, and able to thrive in a high-volume, target-driven environment.
Experience:3+ yearsAutomotive
Skills:CommunicationPersuasionNegotiationCustomer serviceRelationship-building
Languages:EnglishBahasa MalaysiaMandarin
Tech Stack:CRMWhatsApp Business

Company Brief

Carousell Group
Carousell Group operates a classifieds and C2C marketplace across Southeast Asia, enabling users to buy and sell pre-loved items and providing associated services like listings, payments and buyer protection.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Headquarters: Singapore, Singapore
Founded: 2012
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor