Onboarding Project Manager

Cloudbeds
Latin America
Workplace: RemoteFull timeFunction: Program & Project Management (PMO)Experience: 4+ yearsSkills: ["Communication","Relationship management","Organizational skills","Problem-solving","Stakeholder management"]

Own the end-to-end onboarding lifecycle for Cloudbeds mid-market customers, guiding them from contract signature through go-live, adoption, and transition to Account Management. Define scope, timelines, milestones, and deliverables; run customer meetings and manage action items. Partner cross-functionally across Sales, Onboarding, Product, Support, Professional Services, and Account Management to mitigate risks, align stakeholders, and drive measurable success using onboarding metrics.

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FursaFursa
Cloudbeds
Cloudbeds
3 months ago

Onboarding Project Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own the end-to-end onboarding lifecycle for Cloudbeds mid-market customers, guiding them from contract signature through go-live, adoption, and transition to Account Management. Define scope, timelines, milestones, and deliverables; run customer meetings and manage action items. Partner cross-functionally across Sales, Onboarding, Product, Support, Professional Services, and Account Management to mitigate risks, align stakeholders, and drive measurable success using onboarding metrics.
Location: Latin America
Workplace: Remote
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Own and manage the end-to-end onboarding lifecycle for mid-market customers from sales handoff through go-live, adoption, and transition to Account Management.
  • •Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations.
  • •Act as the primary point of contact for onboarding customers, driving clear communication and stakeholder alignment.
  • •Lead onboarding meetings (pre-kickoff, kickoff, check-ins, and go-live milestones) and document action items and next steps.
  • •Manage risks, dependencies, and escalations; coordinate cross-functional collaboration and monitor onboarding success metrics and adoption milestones.

Pay and Benefits

Perks:Parental LeaveHome Office

Key Requirements

  • •4+ years of experience in hotel operations or hotel management.
  • •At least 1 year of project management experience in a SaaS or customer-facing environment.
  • •Ability to manage multiple projects simultaneously with strong attention to detail and organization.
  • •Fluency in English and Spanish at a business-professional level (written and spoken).
  • •Proven ability coordinating cross-functional stakeholders and driving projects through completion in a fast-paced environment.
Experience:4+ yearsHotel operationsHospitalitySaaSCustomer-facingCustomer onboarding
Skills:CommunicationRelationship managementOrganizational skillsProblem-solvingStakeholder management
Languages:EnglishSpanishPortuguese
Tech Stack:SalesforceZendeskSlackAI

Company Brief

Cloudbeds
Provides a cloud-based hospitality management platform including property management, booking engine, channel management, and revenue management tools to hotels, hostels, and vacation rentals worldwide.
Industry: Hospitality
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Diego, United States
Founded: 2012
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn