MongoDB

1 week ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Advise and support Enterprise accounts through complex, high-stakes customer journeys on MongoDB. Own customer lifetime value and success for a G2000 portfolio, driving retention, revenue realization, and long-term advocacy. Lead strategic planning and business reviews by assessing technical health and risk, maintain accurate customer insights, and collaborate across Sales, Product, Services, and Support to influence outcomes and improve customer value. Mentor team members to elevate collective impact.

Location: Austin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Proactively identify and mitigate account risks in technically complex environments; deliver advanced operational strategies and solutions to accelerate time-to-value through MongoDB deployments.
•Conduct Enterprise customer business reviews, analyzing technical health and risk and partnering with senior leaders to align on objectives and mutual success plans.
•Drive account strategy and portfolio execution to increase customer maturity, lifetime value, retention, and revenue realization; maintain forecast control and identify opportunities with presales teams.
•Maintain accurate internal systems as a single source of truth for customer insights and territory analysis; leverage AI fluency to improve customer engagement processes.
•Amplify the customer voice by influencing MongoDB’s product roadmap and coordinating across Sales, Product, Services, and Support; support team growth through interviewing, ramping, and peer coaching.

Pay and Benefits

Salary: USD 97,000 - 190,000 annually

Perks:Equity401kPaid LeaveParental LeaveHealth Insurance

Key Requirements

•7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, or Technical Account Management) for a deeply technical, ideally consumption-based product.
•4+ years accountable for customer health and revenue realization for Enterprise customers.
•Excellent verbal and written communication skills to influence technical and business outcomes across audiences from Developers to C-suite.
•Experience conducting comprehensive customer business reviews by translating technical health and risk into business-critical outcomes.
•Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.

Experience:7-10 yearsEnterprise customersTechnical customer successCloud data platformsMulti-cloud

Education:Bachelor's

Skills:CommunicationMentoringRisk mitigationCustomer advocacyCross-functional influence

Languages:English

Tech Stack:MongoDB AtlasMongoDBAWSGoogle CloudMicrosoft AzureAI

Company Brief

MongoDB

Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2007

Glassdoor: 4.1

Website LinkedIn

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MongoDB

1 week ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Austin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Proactively identify and mitigate account risks in technically complex environments; deliver advanced operational strategies and solutions to accelerate time-to-value through MongoDB deployments.
•Conduct Enterprise customer business reviews, analyzing technical health and risk and partnering with senior leaders to align on objectives and mutual success plans.
•Drive account strategy and portfolio execution to increase customer maturity, lifetime value, retention, and revenue realization; maintain forecast control and identify opportunities with presales teams.
•Maintain accurate internal systems as a single source of truth for customer insights and territory analysis; leverage AI fluency to improve customer engagement processes.
•Amplify the customer voice by influencing MongoDB’s product roadmap and coordinating across Sales, Product, Services, and Support; support team growth through interviewing, ramping, and peer coaching.

Pay and Benefits

Salary: USD 97,000 - 190,000 annually

Perks:Equity401kPaid LeaveParental LeaveHealth Insurance

Key Requirements

•7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, or Technical Account Management) for a deeply technical, ideally consumption-based product.
•4+ years accountable for customer health and revenue realization for Enterprise customers.
•Excellent verbal and written communication skills to influence technical and business outcomes across audiences from Developers to C-suite.
•Experience conducting comprehensive customer business reviews by translating technical health and risk into business-critical outcomes.
•Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.

Experience:7-10 yearsEnterprise customersTechnical customer successCloud data platformsMulti-cloud

Education:Bachelor's

Skills:CommunicationMentoringRisk mitigationCustomer advocacyCross-functional influence

Languages:English

Tech Stack:MongoDB AtlasMongoDBAWSGoogle CloudMicrosoft AzureAI

Company Brief

MongoDB

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2007

Glassdoor: 4.1

Website LinkedIn