Team Lead, Regional Corporate Account Management

Delivery Hero
Malaysia
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Analytical","Detail-oriented","Customer-focused","Problem-solving","Stakeholder management"]

Own regional day-to-day corporate account operations for enterprise customers across APAC, including admin support, account maintenance, allowance/refund changes, and troubleshooting login/configuration and order issues. Build SQL-based insights using BigQuery and deliver reporting on MAU, GMV, AOV, segmentation, and campaign performance. Manage corporate voucher and gift card operations and support Salesforce account administration, partnering with cross-functional teams to resolve escalations and improve processes.

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FursaFursa
Delivery Hero
Delivery Hero
2 days ago

Team Lead, Regional Corporate Account Management

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own regional day-to-day corporate account operations for enterprise customers across APAC, including admin support, account maintenance, allowance/refund changes, and troubleshooting login/configuration and order issues. Build SQL-based insights using BigQuery and deliver reporting on MAU, GMV, AOV, segmentation, and campaign performance. Manage corporate voucher and gift card operations and support Salesforce account administration, partnering with cross-functional teams to resolve escalations and improve processes.
Location: Malaysia
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Manage corporate account operations such as allowance setup, adjustments, refunds, and spending limit changes.
  • •Support onboarding and account maintenance including bulk employee uploads and account linking/troubleshooting.
  • •Investigate order-related issues and coordinate resolution with Operations, Product, and Engineering.
  • •Develop SQL queries and produce ad-hoc and recurring business reports (MAU, GMV, AOV, segmentation, campaign performance) and churn/behavior insights.
  • •Create and maintain SOPs/documentation, optimize workflows, and support voucher/gift card creation, redemption troubleshooting, and campaign reporting.

Key Requirements

  • •Bachelor’s degree in Business, Data Analytics, Information Systems, or a related field.
  • •Experience supporting B2B or enterprise customers in an operational or account management environment.
  • •Strong SQL skills, with BigQuery experience preferred.
  • •Experience with CRM platforms such as Salesforce.
  • •Excellent stakeholder management, communication, and ability to manage multiple time-sensitive priorities.
Education:Bachelor's in Business, Data Analytics, Information Systems, or a related field
Skills:AnalyticalDetail-orientedCustomer-focusedProblem-solvingStakeholder management
Languages:English
Tech Stack:SQLBigQuerySalesforce

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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